Customer Service Representative (Float)

Home BancShares
Austin
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Critical thinking"]

Maintain and grow customer relationships by opening consumer and business deposit accounts to meet branch goals. Provide teller support as needed, assess customer needs, and cross-sell appropriate products and services. Resolve customer concerns, handle inquiries on products, rates, and services, and follow up on referrals. Comply with regulations and complete BSA/AML and other compliance training, while safeguarding bank assets and supporting branch performance through a floating schedule across locations.

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FursaFursa
Home BancShares
Home BancShares
2 months ago

Customer Service Representative (Float)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Maintain and grow customer relationships by opening consumer and business deposit accounts to meet branch goals. Provide teller support as needed, assess customer needs, and cross-sell appropriate products and services. Resolve customer concerns, handle inquiries on products, rates, and services, and follow up on referrals. Comply with regulations and complete BSA/AML and other compliance training, while safeguarding bank assets and supporting branch performance through a floating schedule across locations.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Open consumer and business accounts and services as needed.
  • •Comply daily with applicable regulations, policies, and procedures.
  • •Assess customer needs and cross-sell appropriate products and services to support branch goals.
  • •Function as a Teller, Sr. Teller, or Teller Supervisor as needed, while safeguarding bank assets.
  • •Resolve customer concerns, answer inquiries on products/rates/services, and provide ancillary services such as notary services as needed.
Travel: Medium travel

Key Requirements

  • •High school or GED (plus specialized schooling and/or on-the-job education) and 12 to 18 months of related experience or training.
  • •Ability to effectively communicate and respond to questions in person-to-person and small group situations with customers and colleagues.
  • •Ability to perform mathematical calculations including discounts, interest, commissions, percentages, and proportions.
  • •Ability to use common sense to carry out written, oral, or diagrammed instructions and handle routine problems with known variables.
  • •Ability to complete required BSA/AML training and other compliance training as assigned.
Experience:1-2 years
Education:High School
Skills:CommunicationProblem-solvingCritical thinking
Tech Stack:10-KeyPayroll SystemsWord Processing/Typing

Company Brief

Home BancShares
Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Conway, United States
Founded: 1998
WebsiteLinkedIn