VP of Deployment & Customer Operations

Teleo
United States
Workplace: RemoteFull timeUSD 200,000 - 275,000 annuallyFunction: Business OperationsSkills: ["Executive relationship management","Cross-functional leadership","Analytical problem-solving","Organizational leadership","Ownership & accountability"]

Own Teleo’s customer journey after contract execution—from onboarding and site readiness through commissioning, production go-live, and long-term outcomes. Lead deployment planning and operational execution, coordinate hardware, networking, retrofits, training, and acceptance testing, and ensure safety, quality, and predictability. Build scalable systems, KPIs, playbooks, and capacity planning processes, while recruiting and leading teams across deployment and customer success. Partner with executive leadership and cross-functional teams to drive growth and measurable customer ROI.

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FursaFursa
Teleo
Teleo
2 weeks ago

VP of Deployment & Customer Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own Teleo’s customer journey after contract execution—from onboarding and site readiness through commissioning, production go-live, and long-term outcomes. Lead deployment planning and operational execution, coordinate hardware, networking, retrofits, training, and acceptance testing, and ensure safety, quality, and predictability. Build scalable systems, KPIs, playbooks, and capacity planning processes, while recruiting and leading teams across deployment and customer success. Partner with executive leadership and cross-functional teams to drive growth and measurable customer ROI.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Director level

Key Responsibilities

  • •Own end-to-end customer journey following contract execution, including onboarding, deployment planning, site readiness, commissioning, acceptance testing, and production go-live.
  • •Ensure every deployment meets operational, schedule, quality, and safety objectives, serving as executive owner for successful customer outcomes.
  • •Lead customer outcomes beyond deployment by building long-term relationships, running business reviews, monitoring health metrics, and driving measurable operational improvements and ROI.
  • •Design and build scalable systems and processes—deployment playbooks, commissioning procedures, operational standards, KPIs/dashboards, forecasting, and capacity planning.
  • •Recruit, develop, and lead teams across deployment operations and customer success while partnering with executive leadership and cross-functional stakeholders to scale globally.
Travel: Medium travel

Pay and Benefits

Salary: USD 200,000 - 275,000 annually
Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveEquityHome OfficeGlobal EntryParental LeaveWellness Stipend

Key Requirements

  • •10+ years of progressively responsible leadership across deployment operations, customer operations, field operations, implementation, customer success, program management, or related functions.
  • •Proven track record leading customer-facing operational organizations and scaling customer operations in robotics, industrial automation, construction technology, autonomy, or industrial equipment.
  • •Experience coordinating technology deployments across active construction sites or industrial environments, including deployments onto heavy equipment (telematics, machine control, autonomy systems, fleet management, and industrial networking).
  • •Experience leading commissioning, field service, retrofit, or deployment organizations, with familiarity working with major equipment manufacturers and contractors/OEMs/owners.
  • •Strong cross-functional leadership and executive relationship management, with analytical/operational problem-solving and comfort operating in an early-stage, ambiguous environment.
Experience:RoboticsIndustrial automationConstruction technologyAutonomyIndustrial equipmentConstructionMiningAggregatesWasteLogisticsHeavy equipmentTelecom connectivity
Skills:Executive relationship managementCross-functional leadershipAnalytical problem-solvingOrganizational leadershipOwnership & accountability
Tech Stack:TelematicsMachine controlAutonomy systemsFleet management systemsIndustrial networking solutionsCellular connectivityCapacity planningDeployment KPIsDashboards

Company Brief

Teleo
Develops AI-driven conversational agents and voice assistants to automate customer interactions, sales outreach, and support workflows across phone and digital channels, aiming to improve efficiency and engagement for businesses.
Industry: AI & Machine Learning
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