Abridge

1 week ago

Partner Success Manager - East

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 39 minutes agoStatus: Live

Job Summary

Own partner and clinician relationships for the enterprise customer base to drive adoption, retention, and measurable value. Provide onboarding and product training, understand workflows and pain points, and troubleshoot issues in partnership with internal teams. Lead expansion through regular executive business reviews, business value/ROI reporting, and education on new releases and features. Act as the voice of the customer, contributing feedback and success stories to improve products and services.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Build and maintain relationships with assigned customers, including clinicians, to drive retention and growth.
•Serve as a trusted advisor by aligning Abridge adoption to customer workflows, pain points, and objectives.
•Provide product training and onboarding support for clinicians to ensure smooth transitions and optimal utilization.
•Monitor and communicate Abridge value, ROI, and results, including clinician satisfaction and adoption rates, and address adoption challenges.
•Collaborate with sales for expansion opportunities, run executive business reviews, and coordinate feedback and technical issue responses with cross-functional teams.

Pay and Benefits

Salary: USD 130,000 - 150,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveHsaDevice AllowanceFsaCommuter Benefits

Key Requirements

•Proven experience as a Customer/Partner Success Manager or in a similar customer-facing role.
•3+ years working in or with enterprise businesses, preferably health systems.
•Strong understanding of the healthcare ecosystem and the challenges faced by large health enterprises and clinicians.
•Clear communication and interpersonal skills to build trust and rapport with clinicians and stakeholders at all levels.
•Technical aptitude to understand and communicate complex software solutions, with strong problem-solving and organizational/project management skills.

Experience:3+ yearsHealthcareEnterpriseHealth systems

Skills:CommunicationInterpersonal skillsTrust-buildingProblem-solvingOrganizational skills

Company Brief

Abridge

Builds an enterprise-grade generative-AI platform that captures and summarizes patient–clinician conversations in real time to produce structured clinical documentation, integrated with EMRs to reduce clinician documentation burden and enable clinical and revenue workflows.

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.7

Website LinkedIn Glassdoor

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Abridge

1 week ago

Partner Success Manager - East

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 39 minutes agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Build and maintain relationships with assigned customers, including clinicians, to drive retention and growth.
•Serve as a trusted advisor by aligning Abridge adoption to customer workflows, pain points, and objectives.
•Provide product training and onboarding support for clinicians to ensure smooth transitions and optimal utilization.
•Monitor and communicate Abridge value, ROI, and results, including clinician satisfaction and adoption rates, and address adoption challenges.
•Collaborate with sales for expansion opportunities, run executive business reviews, and coordinate feedback and technical issue responses with cross-functional teams.

Pay and Benefits

Salary: USD 130,000 - 150,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveHsaDevice AllowanceFsaCommuter Benefits

Key Requirements

•Proven experience as a Customer/Partner Success Manager or in a similar customer-facing role.
•3+ years working in or with enterprise businesses, preferably health systems.
•Strong understanding of the healthcare ecosystem and the challenges faced by large health enterprises and clinicians.
•Clear communication and interpersonal skills to build trust and rapport with clinicians and stakeholders at all levels.
•Technical aptitude to understand and communicate complex software solutions, with strong problem-solving and organizational/project management skills.

Experience:3+ yearsHealthcareEnterpriseHealth systems

Skills:CommunicationInterpersonal skillsTrust-buildingProblem-solvingOrganizational skills

Company Brief

Abridge

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.7

Website LinkedIn Glassdoor