Dealership Service Advisor - North Central Ford

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 45,000 - 100,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Multitasking","Organizational skills","Time management"]

Serve as a key member of the service team by greeting customers, listening to vehicle concerns, documenting issues, and coordinating with skilled technicians to ensure timely diagnosis, service, and repairs. Explain recommended services and repairs, communicate estimated costs and timelines, schedule appointments, and maintain detailed service records. Process payments, handle billing inquiries, follow up after service, and resolve complaints while staying current on automotive technologies and maintenance recommendations.

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FursaFursa
Sonic Automotive
Sonic Automotive
21 hours ago

Dealership Service Advisor - North Central Ford

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a key member of the service team by greeting customers, listening to vehicle concerns, documenting issues, and coordinating with skilled technicians to ensure timely diagnosis, service, and repairs. Explain recommended services and repairs, communicate estimated costs and timelines, schedule appointments, and maintain detailed service records. Process payments, handle billing inquiries, follow up after service, and resolve complaints while staying current on automotive technologies and maintenance recommendations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers, listen to concerns, and accurately document vehicle issues.
  • •Provide detailed explanations of recommended services/repairs and obtain customer approval with cost estimates.
  • •Schedule appointments and manage service bay availability while coordinating technician work to meet timelines.
  • •Update customers throughout the service process and inform them of delays with accurate repair timelines.
  • •Create service records, prepare invoices with breakdowns, process payments, handle billing inquiries, and follow up to ensure satisfaction.

Pay and Benefits

Salary: USD 45,000 - 100,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •1+ years of experience as a Service Advisor in an automotive dealership.
  • •Strong communication and customer service skills with the ability to explain recommended repairs.
  • •Knowledge of automotive systems with basic technical understanding.
  • •Ability to multitask in a fast-paced environment with excellent organization and time management.
  • •Valid driver’s license and ability to pass pre-employment testing (background check, MVR, drug test).
Experience:1+ yearsAutomotive dealershipAutomotive service
Skills:CommunicationCustomer serviceMultitaskingOrganizational skillsTime management
Licenses:Valid driver's license
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn