Assistant Manager - Tumi Pacific Centre

Samsonite
Vancouver
Workplace: OnsiteFull timeCAD 21 - 24 hourlyFunction: Administration & Executive AssistanceSkills: ["Client service","Sales leadership","Communication","Coaching","De-escalation"]

Lead day-to-day retail operations for a luxury travel brand by creating an exceptional client experience and strengthening client relationships. Drive personal and store sales goals and KPI performance, support recruiting and coaching, and help manage schedules and compliance. Uphold visual merchandising standards and de-escalate client issues when needed, while assisting the Store Manager with training, payroll, and store associate development.

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FursaFursa
Samsonite
Samsonite
2 days ago

Assistant Manager - Tumi Pacific Centre

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Lead day-to-day retail operations for a luxury travel brand by creating an exceptional client experience and strengthening client relationships. Drive personal and store sales goals and KPI performance, support recruiting and coaching, and help manage schedules and compliance. Uphold visual merchandising standards and de-escalate client issues when needed, while assisting the Store Manager with training, payroll, and store associate development.
Location: Vancouver
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and client data capture.
  • •Support leadership by planning and prioritizing work, championing change, and ensuring completion of assigned tasks by deadlines.
  • •Help train and develop store associates through roleplay, coaching, and quarterly goal setting; assist the Store Manager with training and development.
  • •Assist with recruiting and networking to maintain a high-caliber bench and support hiring needs.
  • •Ensure client experience and store standards by enforcing visual merchandising guidelines, de-escalating situations, and supporting scheduling, timecards, and payroll.

Pay and Benefits

Salary: CAD 21 - 24 hourly
Perks:Paid LeaveEmployee DiscountEmployee AssistanceHealth InsuranceDentalLife Insurance

Key Requirements

  • •Passion for the TUMI brand, product assortment, and luxury lifestyle market with strong client service focus.
  • •Proven success meeting sales goals and store KPI metrics (e.g., conversion and client data capture).
  • •Strong sales and client experience, preferably in luxury retail.
  • •Flexible availability to work nights, weekends, mornings, and holidays as needed.
  • •Ability to lift, push, and move store items (up to 30 pounds) and use a ladder as required.
Experience:Luxury retail
Skills:Client serviceSales leadershipCommunicationCoachingDe-escalation

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn