Banner Corporation

3 months ago

Mortgage Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide positive, professional, and compliant communication to mortgage loan customers. Handle loan-related inquiries across key areas such as loan terms, escrow analysis, payment processing, billing, credit reporting, and year-end needs. Research and resolve account issues using internal systems, set up and monitor Adjustable Rate Mortgages and alternative mortgage products, and ensure required reporting and imaged loan file updates are accurate and compliant.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Answer general customer inquiries related to loan activity and notices, including loan terms, tax, insurance, private mortgage insurance, escrow analysis, payment processing, billing, credit reporting, and year end.
•Research and resolve issues related to loan accounts based on customer requests and system reports.
•Set up and monitor Adjustable Rate Mortgages and other alternative mortgage products, including annual escrow analysis review.
•Modify or correct credit reporting as needed, apply payments or refunds, and review reports and notices for accuracy prior to annual mailings.
•Coordinate resolution of complex customer issues with other staff using available systems and tools.

Pay and Benefits

Salary: USD 20 - 23.52 hourly

Perks:Health InsuranceDentalVisionLong-term DisabilityLife Insurance401kPaid LeavePaid Holidays

Key Requirements

•4 or more years of related experience, with mortgage banking or customer service experience.
•H.S. Diploma required (or an equivalent combination of education and experience).
•Broad knowledge of loan servicing functions and loan document terms and conditions.
•Ability to multi-task, prioritize, and meet deadlines.
•Proficient with Microsoft Office, including Outlook, Word, and Excel.

Experience:4+ yearsMortgage bankingCustomer service

Education:High School

Skills:CommunicationMulti-taskingPrioritizationIndependent workTeamwork

Tech Stack:Microsoft OfficeOutlookWordExcel

Company Brief

Banner Corporation

Industry: Banking

Website

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Banner Corporation

3 months ago

Mortgage Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Answer general customer inquiries related to loan activity and notices, including loan terms, tax, insurance, private mortgage insurance, escrow analysis, payment processing, billing, credit reporting, and year end.
•Research and resolve issues related to loan accounts based on customer requests and system reports.
•Set up and monitor Adjustable Rate Mortgages and other alternative mortgage products, including annual escrow analysis review.
•Modify or correct credit reporting as needed, apply payments or refunds, and review reports and notices for accuracy prior to annual mailings.
•Coordinate resolution of complex customer issues with other staff using available systems and tools.

Pay and Benefits

Salary: USD 20 - 23.52 hourly

Perks:Health InsuranceDentalVisionLong-term DisabilityLife Insurance401kPaid LeavePaid Holidays

Key Requirements

•4 or more years of related experience, with mortgage banking or customer service experience.
•H.S. Diploma required (or an equivalent combination of education and experience).
•Broad knowledge of loan servicing functions and loan document terms and conditions.
•Ability to multi-task, prioritize, and meet deadlines.
•Proficient with Microsoft Office, including Outlook, Word, and Excel.

Experience:4+ yearsMortgage bankingCustomer service

Education:High School

Skills:CommunicationMulti-taskingPrioritizationIndependent workTeamwork

Tech Stack:Microsoft OfficeOutlookWordExcel

Company Brief

Banner Corporation

Industry: Banking

Website