Customer Care Specialist

HelloFresh
Manila
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-focused mindset","Communication","Problem-solving","Integrity","Independence"]

Deliver outstanding customer support via chat and email for the HelloConnect team. Build strong customer relationships, resolve concerns efficiently, and help customers feel heard through personalized interactions. Meet Customer Care KPIs and performance targets while using non-voice support experience to provide effective solutions. You’ll partner with a customer-focused environment and contribute to customer satisfaction and long-term loyalty.

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HelloFresh
HelloFresh
2 days ago

Customer Care Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver outstanding customer support via chat and email for the HelloConnect team. Build strong customer relationships, resolve concerns efficiently, and help customers feel heard through personalized interactions. Meet Customer Care KPIs and performance targets while using non-voice support experience to provide effective solutions. You’ll partner with a customer-focused environment and contribute to customer satisfaction and long-term loyalty.
Location: Manila
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide outstanding customer service through chat and email communication.
  • •Create positive customer experiences through personalized interactions and effective solutions.
  • •Handle customer concerns and drive customer satisfaction.
  • •Work to meet the Customer Care team’s KPIs and performance targets.
  • •Contribute to a supportive, customer-focused environment by building relationships with customers.

Pay and Benefits

Perks:Health InsuranceHmo MedicalPaid LeaveLife InsuranceLearning Budget

Key Requirements

  • •Previous non-voice customer support experience is required.
  • •Strong email communication skills and the ability to resolve issues with high-quality CS support.
  • •Customer-focused mindset with enthusiasm and confidence in building rapport.
  • •Positive energy, a can-do attitude, and integrity with diligence.
  • •Ability to work efficiently with minimal supervision.
Experience:Customer support
Skills:Customer-focused mindsetCommunicationProblem-solvingIntegrityIndependence
Languages:English

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn