Southside Bancshares

4 weeks ago

IT Tech Support Specialist I - ON SITE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide first-line troubleshooting for IT issues from problem determination through resolution. Answer Help Desk calls, document and prioritize problems, resolve when possible or assign and track tickets to closure. Research workarounds, build resolution intelligence in the Help Desk system, and support hardware and user relocation assistance. Assist with setup and configuration of internal/external systems, networks, and client operating systems while maintaining confidentiality and ensuring compliance with applicable laws and security procedures.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer Help Desk calls, identify and document problems, determine priority, resolve if possible, and assign/track issues until resolution.
•Research reported issues and develop acceptable workarounds.
•Develop repeated problem-resolution intelligence in the Help Desk system to improve future call handling and training.
•Provide hardware support and assist with user relocation for team members and end-users.
•Set up, configure, and support internal/external systems, networks, and client operating systems as appropriate.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceEmployee Assistance

Key Requirements

•Associate degree (A.A.) or equivalent from a two-year college or technical school, or an equivalent combination of education and experience.
•Ability to read, analyze, and interpret technical procedures, safety rules, and governmental regulations.
•Ability to document and resolve IT issues and communicate effectively with managers, clients, customers, and the public.
•Proficient personal computer skills including email, record-keeping, routine database activity, word processing, spreadsheets, and graphics.
•Ability to handle multiple tasks simultaneously and work with confidentiality of sensitive information.

Education:Associate's

Skills:CommunicationProblem-solvingMultitaskingConfidentialityCustomer service

Tech Stack:Help Desk tracking softwareElectronic mailWord processingSpreadsheetsDatabase activity

Company Brief

Southside Bancshares

Bank holding company operating Southside Bank, offering commercial and retail banking services, treasury management, lending, wealth management, and related financial products across Texas and surrounding markets.

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tyler, United States

Founded: 1960

Website

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Southside Bancshares

4 weeks ago

IT Tech Support Specialist I - ON SITE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer Help Desk calls, identify and document problems, determine priority, resolve if possible, and assign/track issues until resolution.
•Research reported issues and develop acceptable workarounds.
•Develop repeated problem-resolution intelligence in the Help Desk system to improve future call handling and training.
•Provide hardware support and assist with user relocation for team members and end-users.
•Set up, configure, and support internal/external systems, networks, and client operating systems as appropriate.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceEmployee Assistance

Key Requirements

•Associate degree (A.A.) or equivalent from a two-year college or technical school, or an equivalent combination of education and experience.
•Ability to read, analyze, and interpret technical procedures, safety rules, and governmental regulations.
•Ability to document and resolve IT issues and communicate effectively with managers, clients, customers, and the public.
•Proficient personal computer skills including email, record-keeping, routine database activity, word processing, spreadsheets, and graphics.
•Ability to handle multiple tasks simultaneously and work with confidentiality of sensitive information.

Education:Associate's

Skills:CommunicationProblem-solvingMultitaskingConfidentialityCustomer service

Tech Stack:Help Desk tracking softwareElectronic mailWord processingSpreadsheetsDatabase activity

Company Brief

Southside Bancshares

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tyler, United States

Founded: 1960

Website