Enterprise Customer Success Manager

Aiwyn
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["High EQ","Stakeholder management","Negotiation","Collaboration","Data analysis"]

Own customer success outcomes for a strategic enterprise portfolio, driving onboarding, post-launch reviews, QBRs, and executive check-ins. Build tailored success plans aligned to customer business objectives, guide adoption of solutions, and improve long-term retention, expansion, and advocacy. Partner with Support, Sales, Product, and Marketing to evolve renewals processes and playbooks, analyze customer health data, and pursue revenue retention opportunities.

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Aiwyn
Aiwyn
3 days ago

Enterprise Customer Success Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Own customer success outcomes for a strategic enterprise portfolio, driving onboarding, post-launch reviews, QBRs, and executive check-ins. Build tailored success plans aligned to customer business objectives, guide adoption of solutions, and improve long-term retention, expansion, and advocacy. Partner with Support, Sales, Product, and Marketing to evolve renewals processes and playbooks, analyze customer health data, and pursue revenue retention opportunities.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.
  • •Create tailored success plans with enterprise customers to deliver measurable outcomes and improve long-term retention, expansion, and advocacy.
  • •Provide guidance on adopting and maximizing usage of the company’s solutions, focusing on renewals and customer health.
  • •Partner with the Customer Support Team to address customer inquiries and technical issues.
  • •Collaborate on renewals process improvements, design renewal playbooks using data insights, and work with Sales, Product, and Marketing to identify expansion opportunities.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceVisionDentalHsa/fsaRemote WorkPaid LeaveEquity401k Matching

Key Requirements

  • •Minimum 4 years in Customer Success, Renewal Management, or Account Management, including at least 2 years with enterprise-level SaaS customers.
  • •Proven track record in SaaS customer expansion and renewal processes, including strong negotiation skills and objection handling.
  • •Experience creating and refining customer success playbooks and processes; familiarity with HubSpot or Salesforce is required.
  • •Comfort analyzing large data sets to identify trends and lead indicators for customer health and risk mitigation.
  • •Experience with early-stage startups and managing multiple stakeholder relationships with high EQ.
Experience:4+ yearsSaaSEnterpriseStartups
Skills:High EQStakeholder managementNegotiationCollaborationData analysis
Tech Stack:HubSpotSalesforceGainsightChurnZero

Company Brief

Aiwyn
Provides AI-driven tools to generate original music, vocals, and production for creators, artists, and brands, enabling rapid composition and sonic customization using machine learning models.
Industry: Music Industry
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