Content Quality and Evaluation Specialist (Mandarin Language) - Eco Governance, AI Data Service and Operations

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Content & Editorial (Writing/Editing)Experience: 1+ yearsEducation: bachelorsSkills: ["Attention to detail","Written communication","Clarity","Multi-tasking","Self-motivation"]

Work with TikTok’s AI Data Service and Operations team to develop and maintain operational guidelines and high-quality testing sets for content safety and evaluation. Analyze complex and high-risk Mandarin-language cases, support arbitration and QA training workflows, and identify misapplication patterns to improve reviewer accuracy. Partner cross-functionally with policy, governance, product, engineering, and training teams, while tracking quality metrics to drive continuous improvements in enforcement and workflow efficiency.

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FursaFursa
TikTok
TikTok
1 month ago

Content Quality and Evaluation Specialist (Mandarin Language) - Eco Governance, AI Data Service and Operations

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Last checked: 5 hours agoStatus: Live

Job Summary

Work with TikTok’s AI Data Service and Operations team to develop and maintain operational guidelines and high-quality testing sets for content safety and evaluation. Analyze complex and high-risk Mandarin-language cases, support arbitration and QA training workflows, and identify misapplication patterns to improve reviewer accuracy. Partner cross-functionally with policy, governance, product, engineering, and training teams, while tracking quality metrics to drive continuous improvements in enforcement and workflow efficiency.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)

Key Responsibilities

  • •Develop, refine, and maintain operational guidelines for assigned policy areas, translating policy intent into actionable instructions.
  • •Produce, validate, and maintain testing sets for calibration, QA evaluation, arbitration, and operational assessments across scenarios and edge cases.
  • •Analyze complex, ambiguous, and high-risk cases to clarify guidance, reduce enforcement discrepancies, and improve OGs and testing sets.
  • •Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns and operational gaps to improve reviewer accuracy and consistency.
  • •Collaborate cross-functionally and track quality/operational metrics to drive continuous improvements, plus contribute to ad-hoc quality and governance initiatives.

Key Requirements

  • •Bachelor’s degree or equivalent experience, preferably with policy, content moderation, or quality-related work.
  • •Fluent Mandarin Chinese and proficient English for reviewing, analyzing, and assessing Mandarin-language content.
  • •1+ years of experience in quality assurance, training, editorial review, or a related field.
  • •Expertise in content moderation policy, operational guideline development, and enforcement workflows.
  • •Ability to interpret and enforce complex guidelines in writing-focused workflows and evaluate qualitative content using data to improve processes.
Experience:1+ years
Education:Bachelor's
Skills:Attention to detailWritten communicationClarityMulti-taskingSelf-motivation
Languages:EnglishMandarin Chinese

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn