2 days ago

Content Quality and Evaluation Specialist (Mandarin Language) - Eco Governance, AI Data Service and Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Work with TikTok’s AI Data Service and Operations team to develop and maintain operational guidelines and high-quality testing sets for content safety and evaluation. Analyze complex and high-risk Mandarin-language cases, support arbitration and QA training workflows, and identify misapplication patterns to improve reviewer accuracy. Partner cross-functionally with policy, governance, product, engineering, and training teams, while tracking quality metrics to drive continuous improvements in enforcement and workflow efficiency.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Key Responsibilities

•Develop, refine, and maintain operational guidelines for assigned policy areas, translating policy intent into actionable instructions.
•Produce, validate, and maintain testing sets for calibration, QA evaluation, arbitration, and operational assessments across scenarios and edge cases.
•Analyze complex, ambiguous, and high-risk cases to clarify guidance, reduce enforcement discrepancies, and improve OGs and testing sets.
•Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns and operational gaps to improve reviewer accuracy and consistency.
•Collaborate cross-functionally and track quality/operational metrics to drive continuous improvements, plus contribute to ad-hoc quality and governance initiatives.

Key Requirements

•Bachelor’s degree or equivalent experience, preferably with policy, content moderation, or quality-related work.
•Fluent Mandarin Chinese and proficient English for reviewing, analyzing, and assessing Mandarin-language content.
•1+ years of experience in quality assurance, training, editorial review, or a related field.
•Expertise in content moderation policy, operational guideline development, and enforcement workflows.
•Ability to interpret and enforce complex guidelines in writing-focused workflows and evaluate qualitative content using data to improve processes.

Experience:1+ years

Education:Bachelor's

Skills:Attention to detailWritten communicationClarityMulti-taskingSelf-motivation

Languages:EnglishMandarin Chinese

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Content Quality and Evaluation Specialist (Mandarin Language) - Eco Governance, AI Data Service and Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Key Responsibilities

•Develop, refine, and maintain operational guidelines for assigned policy areas, translating policy intent into actionable instructions.
•Produce, validate, and maintain testing sets for calibration, QA evaluation, arbitration, and operational assessments across scenarios and edge cases.
•Analyze complex, ambiguous, and high-risk cases to clarify guidance, reduce enforcement discrepancies, and improve OGs and testing sets.
•Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns and operational gaps to improve reviewer accuracy and consistency.
•Collaborate cross-functionally and track quality/operational metrics to drive continuous improvements, plus contribute to ad-hoc quality and governance initiatives.

Key Requirements

•Bachelor’s degree or equivalent experience, preferably with policy, content moderation, or quality-related work.
•Fluent Mandarin Chinese and proficient English for reviewing, analyzing, and assessing Mandarin-language content.
•1+ years of experience in quality assurance, training, editorial review, or a related field.
•Expertise in content moderation policy, operational guideline development, and enforcement workflows.
•Ability to interpret and enforce complex guidelines in writing-focused workflows and evaluate qualitative content using data to improve processes.

Experience:1+ years

Education:Bachelor's

Skills:Attention to detailWritten communicationClarityMulti-taskingSelf-motivation

Languages:EnglishMandarin Chinese

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn