Customer Solutions Advocate (Collections)

Fifth Third Bancorp
United States
Full timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Attention to detail","Analytical skills"]

Under direct supervision, collect and document delinquent mid-stage, late-stage, and high-risk accounts according to departmental, investor, and legal guidelines. Use multiple systems to pursue payment commitments through manual or automated dialing, monitor loans for alternatives to repossessions or bankruptcies, and accurately record collection efforts. Conduct research using payment copies, credit bureau reports, statements, and applications, stay compliant with quality procedures, and escalate issues as needed.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

Customer Solutions Advocate (Collections)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Under direct supervision, collect and document delinquent mid-stage, late-stage, and high-risk accounts according to departmental, investor, and legal guidelines. Use multiple systems to pursue payment commitments through manual or automated dialing, monitor loans for alternatives to repossessions or bankruptcies, and accurately record collection efforts. Conduct research using payment copies, credit bureau reports, statements, and applications, stay compliant with quality procedures, and escalate issues as needed.
Location: United States
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Collect and document delinquent accounts in accordance with departmental, investor, and legal guidelines.
  • •Pursue communication with defaulted customers using manual or automated dialing to obtain payment commitments.
  • •Monitor delinquent loans and identify alternatives to repossessions or bankruptcies to reduce loss.
  • •Record all collection efforts via the collection system ensuring accurate account notes.
  • •Research and use statements, applications, and third-party vendor services to locate customer contact and support collection efforts.

Key Requirements

  • •High school diploma or equivalent.
  • •Minimum one-year customer service or collection experience required.
  • •Strong oral and written communication skills.
  • •Attention to detail.
  • •Basic mathematical and analytical skills.
Education:High School
Skills:CommunicationAttention to detailAnalytical skills
Tech Stack:Credit bureau reportsCollection system

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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