Technical Success Manager- ANZ

Zscaler
Bengaluru
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Ownership","Problem-solving","Collaboration","Adaptability","Growth mindset"]

Own the technical relationship with customers to align Zscaler solutions with their goals, addressing challenges and driving long-term satisfaction. Lead periodic technical and stakeholder reviews, anticipate hurdles, and recommend risk mitigations. Build deep product/service expertise to contribute to internal and customer-facing knowledge bases, while partnering with Sales, Support, and Product to deliver a seamless customer experience and maximize platform value.

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FursaFursa
Zscaler
Zscaler
5 hours ago

Technical Success Manager- ANZ

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the technical relationship with customers to align Zscaler solutions with their goals, addressing challenges and driving long-term satisfaction. Lead periodic technical and stakeholder reviews, anticipate hurdles, and recommend risk mitigations. Build deep product/service expertise to contribute to internal and customer-facing knowledge bases, while partnering with Sales, Support, and Product to deliver a seamless customer experience and maximize platform value.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Understand customer goals, technical challenges, and business needs to align Zscaler solutions and drive satisfaction
  • •Build deep stakeholder relationships, conduct periodic reviews, and identify strategic growth opportunities
  • •Anticipate technical hurdles and provide proactive recommendations and risk mitigation strategies
  • •Master Zscaler products and services to contribute best-practice content for internal and customer-facing Knowledge Bases
  • •Collaborate across Sales, Support, and Product teams to ensure a seamless, high-impact customer experience

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveLearning Budget

Key Requirements

  • •5+ years of experience in customer-facing roles with a blend of technical expertise and account management
  • •Demonstrated experience leading product feature implementations and driving best-practice adoption
  • •Proficiency with operating systems including Linux, Unix, and Free BSD
  • •Hands-on experience troubleshooting network issues using tools like Ping, Traceroute, and MTR
  • •Solid understanding of core networking protocols such as HTTP, SMTP, FTP, and DNS
Experience:5+ yearsCybersecurityCloud securityEnterprise infrastructureNetworkingCustomer success
Skills:OwnershipProblem-solvingCollaborationAdaptabilityGrowth mindset
Languages:English
Tech Stack:LinuxUnixFreeBSDPingTracerouteMTRHTTPSMTPFTPDNSSASESSEZTNASAMLLDAPOAuthHLD/LLDAI tools

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn