Axi

2 weeks ago

Service Desk Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide first- and second-level IT support to core business users as the first point of contact for technical inquiries. Support digital workplace environments and daily applications via phone, email, ticketing systems, and in-person interactions. Maintain office networks, staff laptops, telephone systems, and troubleshoot IT incidents and requests. Install, configure, and maintain hardware and software, document procedures, and handle security-related incidents as part of a 24/7 SOC team.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the first point of contact and deliver 1st/2nd level support for technical inquiries through multiple channels.
•Diagnose and resolve IT incidents, requests, tasks, and problems, while acknowledging tickets and keeping users updated on progress.
•Maintain essential infrastructure, including office networks, staff laptops, and telephone systems.
•Install, configure, and maintain hardware and software, including device provisioning and OS/application support (Windows, Mac, MS 365, AD, Intune).
•Collaborate with the Technology Operations team for changes/upgrades, document standards and procedures, and handle security-related incidents as part of a 24/7 SOC team.

Pay and Benefits

Perks:Health InsuranceAnnual LeavePaid LeavePublic HolidaysMaternity Leave

Key Requirements

•Proven experience in IT support or service desk environments.
•Strong knowledge of Microsoft technologies (Windows, Defender, Intune, Office 365, Azure, Exchange).
•Hands-on experience with hardware troubleshooting (laptops, desktops, peripherals, phone systems).
•Familiarity with service desk tools, ticketing systems, and ITIL practices.
•Good understanding of security operations (SOC exposure is a plus).

Skills:Customer serviceProblem-solvingCommunicationTeamworkCustomer-focused mindset

Languages:English

Tech Stack:WindowsDefenderIntuneOffice 365AzureExchangeADMS 365ITILSOCTicketing systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Axi

Axi is an online forex and CFD broker offering trading platforms, market access, and execution services for retail and institutional clients. It provides MetaTrader platforms, competitive pricing, and risk management tools for currency and derivative trading.

Industry: Trading Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sydney, Australia

Founded: 2007

Website

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Axi