IT Support Engineer (Service Desk)

GMG
Anywhere
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-3 yearsSkills: ["Customer focus","Problem-solving","Documentation","Collaboration","Training"]

Provide end-user desktop and peripheral support through on-site and remote troubleshooting. Resolve hardware and software issues, maintain system updates and endpoint security, and manage user accounts and access in Active Directory/Office 365, including onboarding and offboarding. Track and document tickets, maintain IT asset inventory, coordinate repairs and vendor support, and collaborate with IT teams while helping users through basic training.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
GMG
GMG
1 year ago

IT Support Engineer (Service Desk)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 28 minutes agoStatus: Live

Job Summary

Provide end-user desktop and peripheral support through on-site and remote troubleshooting. Resolve hardware and software issues, maintain system updates and endpoint security, and manage user accounts and access in Active Directory/Office 365, including onboarding and offboarding. Track and document tickets, maintain IT asset inventory, coordinate repairs and vendor support, and collaborate with IT teams while helping users through basic training.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide on-site and remote support for desktop/laptop systems, printers, and peripherals while resolving user inquiries in a timely manner.
  • •Perform system maintenance including updates, software installations, and patches, ensuring antivirus and endpoint security remain current.
  • •Diagnose and fix hardware failures and software malfunctions, coordinating with vendors for replacements and warranty claims when needed.
  • •Manage user accounts, permissions, and access in Active Directory or equivalent systems, supporting onboarding and offboarding for employees.
  • •Maintain support documentation, track IT asset inventory, and collaborate with IT teams on escalated issues and IT projects.

Pay and Benefits

Perks:Health InsuranceFlight Allowances

Key Requirements

  • •2–3 years of experience in desktop support, IT helpdesk, or similar roles.
  • •Proficiency troubleshooting Windows (7, 10, 11) and/or macOS.
  • •Basic networking knowledge including IP, DNS, DHCP, and VPN.
  • •Hands-on experience with Active Directory and Office 365 administration.
  • •Familiarity with ticketing systems, remote support tools, and monitoring software.
Experience:2-3 years
Skills:Customer focusProblem-solvingDocumentationCollaborationTraining
Tech Stack:Windows 7Windows 10Windows 11MacOSActive DirectoryOffice 365IPDNSDHCPVPNAntivirusEndpoint securityTicketing systemsRemote support toolsMonitoring softwarePrinters

Company Brief

GMG
GMG (Gulf Marketing Group) is a global well-being company that retails, distributes and manufactures consumer, sports, health & beauty, food and home brands across MENA, SEA and Hong Kong, operating retail stores, distribution and manufacturing divisions.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1977
Glassdoor
Glassdoor: 2.4
WebsiteLinkedInGlassdoor