Specialist II - Universal Banker (CSR)

Sandy Spring Bancorp
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsSkills: ["Customer service","Coaching","Process improvement","Communication","Relationship building"]

Deliver consistent client service across branch locations by running day-to-day frontline banking operations and supporting customer transactions. Execute teller and account activities accurately and on time, handle complex customer service issues, and coach branch teams to meet performance expectations. Use banking knowledge to identify sales and service opportunities, cross-sell products, open new accounts, and implement process improvements that strengthen service delivery while maintaining compliance and operational controls.

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Sandy Spring Bancorp
Sandy Spring Bancorp
2 days ago

Specialist II - Universal Banker (CSR)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Deliver consistent client service across branch locations by running day-to-day frontline banking operations and supporting customer transactions. Execute teller and account activities accurately and on time, handle complex customer service issues, and coach branch teams to meet performance expectations. Use banking knowledge to identify sales and service opportunities, cross-sell products, open new accounts, and implement process improvements that strengthen service delivery while maintaining compliance and operational controls.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Manage day-to-day branch service operations and ensure operational excellence and adherence to bank policies and regulatory requirements
  • •Support client transactions and execute accurate and timely frontline banking activities
  • •Coach and support branch teams to meet performance expectations
  • •Open new accounts, handle teller transactions, and market/cross-sell bank products and services
  • •Resolve complex customer service issues, implement process improvements, and monitor operational controls to reduce risk and maintain compliance

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid Leave401kWellness Stipend

Key Requirements

  • •2+ years of relevant experience
  • •Basic knowledge of job procedures and tools gained through work experience
  • •May require vocational or technical training
  • •Ability to stand for extended periods of time and lift up to 30 lbs
  • •Ability to work under moderate supervision with routine problems that may require interpretation or deviation from standard procedures
Experience:2+ years
Skills:Customer serviceCoachingProcess improvementCommunicationRelationship building

Company Brief

Sandy Spring Bancorp
Bank holding company for Sandy Spring Bank, providing commercial and personal banking, lending, treasury management, and wealth services across the Mid-Atlantic region. Serves businesses, individuals, and nonprofit organizations through a branch and digital banking network.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Olney, United States
Founded: 1868
WebsiteLinkedIn