Remote IT Support - Part Time & Full Time

Qureos
New York
Workplace: RemoteFull timeUSD 25 - 35 hourlyFunction: IT Support & HelpdeskEducation: certificationSkills: ["Problem-solving","Communication","Troubleshooting","Organization","Independent work"]

Provide first-line IT support for a distributed research and clinical team, serving as the primary contact for hardware, software, and networking issues via email, phone, and remote tools. Troubleshoot Windows and macOS, manage user accounts and permissions (including Microsoft 365), support onboarding with the right equipment and access, and accurately log incidents and service requests in the IT ticketing system.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
2 days ago

Remote IT Support - Part Time & Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide first-line IT support for a distributed research and clinical team, serving as the primary contact for hardware, software, and networking issues via email, phone, and remote tools. Troubleshoot Windows and macOS, manage user accounts and permissions (including Microsoft 365), support onboarding with the right equipment and access, and accurately log incidents and service requests in the IT ticketing system.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide timely first-line technical support via email, telephone, and remote-support tools.
  • •Diagnose and resolve hardware, software, and networking issues for Windows and macOS.
  • •Install, configure, and maintain computers, applications, and peripheral devices.
  • •Manage user accounts, permissions, and access rights, including Microsoft 365.
  • •Log incidents and service requests in the IT ticketing system and escalate complex issues as needed.

Pay and Benefits

Salary: USD 25 - 35 hourly

Key Requirements

  • •Proven experience in an IT helpdesk, technical support, or similar role.
  • •Strong working knowledge of Windows and macOS operating systems.
  • •Proficiency supporting Microsoft 365 (Teams, SharePoint, Outlook).
  • •Excellent problem-solving and analytical skills for troubleshooting.
  • •A recognised IT qualification (e.g., CompTIA A+ or Microsoft certification) is an advantage.
Experience:IT helpdeskTechnical supportMicrosoft 365
Education:Certification / Diploma
Skills:Problem-solvingCommunicationTroubleshootingOrganizationIndependent work
Certifications:CompTIA A+Microsoft certification
Tech Stack:WindowsMacOSMicrosoft 365TeamsSharePointOutlookRemote desktopIT ticketing system

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn