Remote Customer Support Agent (P&C)

Jerry
Dallas, Buffalo, Memphis
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Multitasking","Customer focus","Problem-solving","Communication"]

Take inbound calls from existing policyholders and help them manage their auto insurance with fast, accurate service. Process requests such as adding or removing vehicles/drivers, updating lienholder information, and sending policy documents. Answer coverage and policy benefit questions, and use customer support to retain customers at risk of cancellation. This fully remote role includes paid P&C licensing support, training, and flexible scheduling options.

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Jerry
Jerry
12 hours ago

Remote Customer Support Agent (P&C)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Take inbound calls from existing policyholders and help them manage their auto insurance with fast, accurate service. Process requests such as adding or removing vehicles/drivers, updating lienholder information, and sending policy documents. Answer coverage and policy benefit questions, and use customer support to retain customers at risk of cancellation. This fully remote role includes paid P&C licensing support, training, and flexible scheduling options.
Location: Dallas, Buffalo, Memphis
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to inbound calls from existing customers.
  • •Process service requests including adding/removing vehicles and drivers, and adding lienholder information.
  • •Send policy documents and help customers complete necessary policy changes.
  • •Answer customer questions about existing insurance policies, coverages, and policy benefits.
  • •Help retain policyholders by finding solutions for customers at risk of cancellation.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kRemote WorkPaid LeaveParental Leave

Key Requirements

  • •2+ years of experience working in a call center environment.
  • •Strong ability to multitask and manage multiple competing priorities.
  • •Passion for helping others and supporting customers.
  • •Ability to respond to inbound calls and process policy service requests.
  • •P&C license required and Jerry will pay for it, expected within 60 days after starting.
Experience:2+ yearsCall center
Skills:MultitaskingCustomer focusProblem-solvingCommunication
Certifications:P&C license

Company Brief

Jerry
Provides an AI-powered AllCarâ„¢ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor