Member Support Expert (EN/FR) - Canada

Alan
Toronto
Workplace: HybridFull timeFunction: Product ManagementExperience: 3+ yearsSkills: ["Communication","Organizational skills","Empathy","Adaptability","Independent work"]

Provide timely, transparent, and empowering support to Alan members and business customers. Build expertise in healthcare systems and Alan’s products, help customers understand and get value from their coverage, and share insights to continuously improve support and product experiences. Support onboarding for new company customers, take ownership of projects to scale Canada Care operations, and collaborate cross-functionally with Operations, Product, Sales, and Insurance while working in a small, autonomous team.

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Alan
Alan
1 day ago

Member Support Expert (EN/FR) - Canada

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide timely, transparent, and empowering support to Alan members and business customers. Build expertise in healthcare systems and Alan’s products, help customers understand and get value from their coverage, and share insights to continuously improve support and product experiences. Support onboarding for new company customers, take ownership of projects to scale Canada Care operations, and collaborate cross-functionally with Operations, Product, Sales, and Insurance while working in a small, autonomous team.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide timely, transparent, and empowering support to Alan members.
  • •Develop expertise in healthcare systems and Alan’s products to help customers understand coverage.
  • •Support new company onboardings and assist with scaling Care operations in Canada.
  • •Share insights to improve Alan’s products and services based on member needs and feedback.
  • •Collaborate across teams and take ownership of strategic projects to improve onboarding and proactive support.

Pay and Benefits

Schedule:4-Day Week
Perks:Health InsuranceParental LeaveLearning BudgetTransit PassMeal AllowancePension

Key Requirements

  • •3+ years of relevant experience
  • •Passion for member support and problem-solving
  • •Excellent written and spoken French and English (mandatory)
  • •Ability to simplify complex topics with strong communication and organizational skills
  • •Comfort with technology, AI-powered tools, and multi-channel support
Experience:3+ years
Skills:CommunicationOrganizational skillsEmpathyAdaptabilityIndependent work
Languages:EnglishFrench
Tech Stack:AI-powered toolsMulti-channel support

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor