Showroom Customer Service Representative

Ferguson
United States
Workplace: OnsiteFull timeUSD 22 - 26 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Time management","Organizational skills","Relationship building","Customer focus","Self-motivated","Multitasking","Ability to learn quickly"]

Provide exceptional service to customers on the showroom floor by answering sales calls, assisting in person, and ensuring accurate order processing. Support Outside Sales Associates and Showroom Sales consultants with administrative tasks, product knowledge growth, quotations, and contract updates. Coordinate deliveries with the warehouse and deliver timely, personalized customer service that supports outside sales and keeps customer needs on track.

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Ferguson
Ferguson
2 days ago

Showroom Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide exceptional service to customers on the showroom floor by answering sales calls, assisting in person, and ensuring accurate order processing. Support Outside Sales Associates and Showroom Sales consultants with administrative tasks, product knowledge growth, quotations, and contract updates. Coordinate deliveries with the warehouse and deliver timely, personalized customer service that supports outside sales and keeps customer needs on track.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist customers on the showroom floor.
  • •Increase knowledge of the entire product offering.
  • •Support Outside Sales Associates and Showroom Sales consultants with administrative functions to ensure customer needs are met.
  • •Ensure timely quotations and accurate order processing to support personalized customer service.
  • •Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Pay and Benefits

Salary: USD 22 - 26 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •1+ years of prior customer service experience preferred.
  • •Knowledge of plumbing fixtures, lighting, and appliances preferred.
  • •Results oriented, able to meet goals, build relationships, and enjoy a team environment.
  • •Excellent communication for phone/in-person sales, plus time management and organizational skills.
  • •General digital literacy, able to multitask, learn quickly, and motivated to succeed.
Experience:Customer serviceRetailHVAC
Skills:CommunicationTime managementOrganizational skillsRelationship buildingCustomer focusSelf-motivatedMultitaskingAbility to learn quickly

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn