Technical Business Analyst

Iberdrola
Glasgow
Workplace: HybridFull timeGBP 50,400+Function: Business OperationsSkills: ["Problem-solving","Stakeholder management","Strategic thinking","Collaboration","Change leadership"]

Shape customer and operational products by working at the intersection of business, technology, operations, and customer experience. Identify opportunities, solve complex problems, and translate ideas into measurable outcomes from concept to delivery. Collaborate with stakeholders across functions in Agile teams, using insight and data to prioritise investment and drive digital transformation, improving customer journeys and simplifying operations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Iberdrola
Iberdrola
2 days ago

Technical Business Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Shape customer and operational products by working at the intersection of business, technology, operations, and customer experience. Identify opportunities, solve complex problems, and translate ideas into measurable outcomes from concept to delivery. Collaborate with stakeholders across functions in Agile teams, using insight and data to prioritise investment and drive digital transformation, improving customer journeys and simplifying operations.
Location: Glasgow
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Identify opportunities and solve complex problems across business, technology, operations, and customer experience.
  • •Influence product direction and shape strategic decisions, translating ideas into measurable outcomes.
  • •Drive initiatives from concept through to successful delivery, including improving customer journeys and simplifying operational processes.
  • •Use insight and data to uncover opportunities and prioritise investment.
  • •Collaborate with cross-functional stakeholders to bring teams together around a shared vision.

Pay and Benefits

Salary: GBP 50,400
Perks:Pension SchemeAnnual LeaveLife AssuranceDentalPrivate Medical

Key Requirements

  • •Experience in business analysis, product ownership, product management, or business change, with strong customer-focused and complex operations understanding.
  • •Comfort working in Agile teams while balancing strategic thinking with hands-on delivery.
  • •Ability to manage stakeholders at all levels and collaborate to translate ideas into measurable outcomes.
  • •Experience using Jira and leading change from vision through to implementation.
  • •Knowledge of utilities/energy, customer service, or digital environments; experience with enterprise platforms and data-driven decision making is beneficial.
Experience:UtilitiesEnergyCustomer serviceDigital
Skills:Problem-solvingStakeholder managementStrategic thinkingCollaborationChange leadership
Tech Stack:AgileJira

Company Brief

Iberdrola
Iberdrola is a multinational electric utility focused on generation, distribution and commercialization of electricity, with significant investments in renewable energy, grid modernization and international power markets serving residential, commercial and industrial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bilbao, Spain
Founded: 1992
WebsiteLinkedIn