customer service representative- customer care

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Troubleshooting","Customer-focused","Multitasking","Working under pressure"]

Provide professional technical support to customers by troubleshooting issues and guiding them through solutions in a clear, friendly manner. Accurately document customer interactions and reported problems, deliver an excellent customer experience, and meet performance standards. Work effectively in a fast-paced, team-oriented environment, including rotational shifts with overnight coverage.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
3 days ago

customer service representative- customer care

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 49 minutes agoStatus: Live

Job Summary

Provide professional technical support to customers by troubleshooting issues and guiding them through solutions in a clear, friendly manner. Accurately document customer interactions and reported problems, deliver an excellent customer experience, and meet performance standards. Work effectively in a fast-paced, team-oriented environment, including rotational shifts with overnight coverage.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide professional technical support and troubleshooting to customers.
  • •Identify and resolve technical issues efficiently.
  • •Guide customers through solutions in a clear and friendly manner.
  • •Document customer interactions and reported issues accurately.
  • •Deliver excellent customer experience while meeting performance standards in a fast-paced, team environment.

Key Requirements

  • •Excellent English communication skills.
  • •Strong problem-solving and troubleshooting abilities.
  • •Good computer and technical skills.
  • •Customer-focused with a professional attitude.
  • •Ability to multitask and work under pressure, including rotational shifts with overnight shifts.
Skills:CommunicationProblem-solvingTroubleshootingCustomer-focusedMultitaskingWorking under pressure
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor