Experience Architect

Salesforce
Illinois, Florida, Massachusetts, Texas, North Carolina, Georgia
Workplace: RemoteFull timeUSD 148,500 - 223,900 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 8+ yearsSkills: ["Design leadership","Customer-centricity","Collaboration","Communication","Stakeholder management"]

Lead and manage design teams to deliver transformational customer experiences across full project lifecycles. Own project scope, timelines, and strategic roadmaps; run customer discovery through interviews, workshops, and design sessions; and apply design-thinking, human-centered design, and journey mapping to translate complex needs into intuitive solutions. Create compelling narratives for diverse audiences, leverage AI tools to accelerate design outcomes, synthesize research insights, and provide thought leadership in pre-sales and go-to-market discussions.

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FursaFursa
Salesforce
Salesforce
11 hours ago

Experience Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead and manage design teams to deliver transformational customer experiences across full project lifecycles. Own project scope, timelines, and strategic roadmaps; run customer discovery through interviews, workshops, and design sessions; and apply design-thinking, human-centered design, and journey mapping to translate complex needs into intuitive solutions. Create compelling narratives for diverse audiences, leverage AI tools to accelerate design outcomes, synthesize research insights, and provide thought leadership in pre-sales and go-to-market discussions.
Location: Illinois, Florida, Massachusetts, Texas, North Carolina, Georgia
Workplace: Remote
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Manager level

Key Responsibilities

  • •Lead and manage design teams to deliver design activities and deliverables throughout project lifecycles.
  • •Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives.
  • •Build relationships with customers, stakeholders, and cross-functional collaborators; run discovery activities including interviews, workshops, and design sessions.
  • •Apply design-thinking and human-centered design methodologies to deliver transformational experiences.
  • •Leverage AI tools to accelerate delivery of design outcomes and manage research initiatives to synthesize insights for strategic decisions.
Travel: High travel

Pay and Benefits

Salary: USD 148,500 - 223,900 annually
Perks:Health InsuranceDentalVisionPaid Parental401kLife InsuranceDisability Insurance

Key Requirements

  • •8+ years of experience in experience design, user research, interaction design, or related fields.
  • •Proven experience leading design teams and managing complex design initiatives through project lifecycles.
  • •Experience in enterprise-level technology transformation programs (ideally Fortune 500).
  • •Strong proficiency with AI tools (e.g., generative AI, automation platforms) to drive innovation and day-to-day design work.
  • •Advanced human-centered design, design-thinking methodologies, interaction design, and journey mapping skills.
Experience:8+ yearsEnterprise technology transformation
Skills:Design leadershipCustomer-centricityCollaborationCommunicationStakeholder management
Certifications:Prosci CertificationSalesforce Admin CertificationSalesforce Strategy Designer CertificationSalesforce Agentforce Specialist Certification
Tech Stack:Generative AIAI toolsAutomation platformsSalesforceSalesforce AgentforceAgile

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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