Senior Manager, Site & OT Support

Stanley Black & Decker
Maryland, Charlotte, Ohio
Workplace: HybridFull timeUSD 110,600 - 178,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8-10 yearsEducation: bachelorsSkills: ["Leadership","Communication","Strategic thinking","Problem-solving","Execution"]

Lead day-to-day IT application and infrastructure support by overseeing managed service providers (MSPs) and vendor SLAs. Partner with MSPs to plan, test, and release updates across PC/server operating systems, networks, monitoring tools, and remote-access security. Drive incident, escalation, change, and disaster recovery activities, establish operating procedures, and provide performance metrics and improvement recommendations to senior leadership across multiple locations.

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Stanley Black & Decker
Stanley Black & Decker
1 month ago

Senior Manager, Site & OT Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead day-to-day IT application and infrastructure support by overseeing managed service providers (MSPs) and vendor SLAs. Partner with MSPs to plan, test, and release updates across PC/server operating systems, networks, monitoring tools, and remote-access security. Drive incident, escalation, change, and disaster recovery activities, establish operating procedures, and provide performance metrics and improvement recommendations to senior leadership across multiple locations.
Location: Maryland, Charlotte, Ohio
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Oversee day-to-day IT application and solution functioning, including MSP delivery for support, maintenance, and operational performance.
  • •Coordinate and validate MSP activities for testing, maintenance, performance, incident/escalation, releases, change management, and disaster recovery/business continuity.
  • •Strategize the design, build, implementation, and administration of monitoring tools for networks, systems, and platform applications in partnership with the MSP.
  • •Coordinate routine maintenance tasks (backups, patch management, hot fixes, and software releases) performed by the MSP.
  • •Establish and maintain standard operating procedures, develop remote-user support strategies focused on security, and report MSP performance metrics to senior leadership.

Pay and Benefits

Salary: USD 110,600 - 178,000 annually
Perks:MedicalDentalLifeVisionDisability401kEsppPaid LeaveTuition

Key Requirements

  • •Undergraduate degree and 10+ years relevant experience, or a graduate degree with 8–10 years relevant experience.
  • •3–6 years of leadership experience.
  • •Experience managing managed service provider (MSP) and vendor relationships, including SLAs and performance metrics.
  • •System performance management with the ability to interpret reports and drive improvements through MSPs.
  • •Problem management and escalation coordination with external providers, with strong communication and analytical skills.
Experience:8-10 years
Education:Bachelor's
Skills:LeadershipCommunicationStrategic thinkingProblem-solvingExecution

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website