Automotive Service Advisor - Passenger Cars (Dubai, United Arab Emirates)

Al Rostamani Group
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: high_schoolSkills: ["Customer handling","Telephone handling","Analytical thinking","Written communication","Relationship building","Problem resolution"]

Serve as the main liaison between customers and the workshop/parts/delivery teams, receiving, inspecting, and delivering vehicles according to dealer procedures. Coordinate job cards, verify service execution, and ensure accurate invoicing by maintaining correct customer records. Drive service contract and other service product upselling to meet targets, handle warranty/accident-repair processes, and proactively follow up on delays and repeat complaints to maintain high customer satisfaction.

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FursaFursa
Al Rostamani Group
Al Rostamani Group
4 days ago

Automotive Service Advisor - Passenger Cars (Dubai, United Arab Emirates)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the main liaison between customers and the workshop/parts/delivery teams, receiving, inspecting, and delivering vehicles according to dealer procedures. Coordinate job cards, verify service execution, and ensure accurate invoicing by maintaining correct customer records. Drive service contract and other service product upselling to meet targets, handle warranty/accident-repair processes, and proactively follow up on delays and repeat complaints to maintain high customer satisfaction.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Receive, inspect, and deliver customer vehicles to meet requirements and dealer policies.
  • •Coordinate with Workshop, Parts, and delivery teams and ensure timely closure of job cards for accurate sales figures.
  • •Explain jobs/service details to customers to justify costs and keep customer records updated for correct invoicing and service needs.
  • •Promote service contracts and other service products (upselling) to achieve labour and spare parts targets.
  • •Handle customer communication and follow-ups, including notifying customers of delays/parts non-availability/warranty coverage and resolving repeat complaints.

Key Requirements

  • •High School Certificate/Diploma (12 years of schooling).
  • •Automotive Technology Diploma as applicable to the business unit.
  • •Minimum 5 years hands-on experience in workshop repair and operations at a reputed automotive dealership, including 1–2 years involving customer interface.
  • •Sound technical knowledge in vehicle diagnosis and repair, and knowledge of automotive software DMS and technical software.
  • •Valid UAE drivers’ licence; written and verbal English communication; proficient in MS Word and Excel.
Experience:5+ yearsAutomotive dealershipsWorkshop operations
Education:High School in Automotive Technology
Skills:Customer handlingTelephone handlingAnalytical thinkingWritten communicationRelationship buildingProblem resolution
Licenses:UAE drivers’ licence
Languages:EnglishArabic
Tech Stack:DMSMS WordMS Excel

Company Brief

Al Rostamani Group
UAE family-owned conglomerate operating across automotive, trading, real estate, construction, solar energy, financial services, travel, and technology solutions with a legacy dating to the 1950s.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1957
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