Mediclinic

3 months ago

Contact Centre Team Leader (ER24 Contact Centre 124, Rivonia, ZA, Witkoppen )

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead the ER24 Contact Centre 124 team in Rivonia, overseeing daily operations, ensuring SLA compliance, and managing relationships with healthcare funders. Drive service delivery, coach staff, and coordinate with internal stakeholders to meet performance targets in a on-site South Africa site.

Location: South Africa

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee day-to-day operations of the ER24 Contact Centre 124 in Rivonia, ensuring efficient staffing and workflow.
•Monitor and drive SLA performance, quality of service, and stakeholder satisfaction with funders of healthcare.
•Lead, coach, and develop frontline agents and supervisors to meet performance targets and maintain a high standard of customer service.
•Coordinate with internal Mediclinic stakeholders to align contact centre activities with organizational policies and goals.
•Ensure adherence to operational policies and regulatory requirements within the South African healthcare context.

Key Requirements

•Demonstrates a good understanding of Funders of Healthcare
•Demonstrates a good understanding of contract and service level agreement (SLA) management

Experience:Healthcare

Skills:CommunicationLeadershipProblem-solving

Company Brief

Mediclinic

Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.

Industry: Hospitals & Clinics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1983

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Mediclinic

3 months ago

Contact Centre Team Leader (ER24 Contact Centre 124, Rivonia, ZA, Witkoppen )

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: South Africa

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee day-to-day operations of the ER24 Contact Centre 124 in Rivonia, ensuring efficient staffing and workflow.
•Monitor and drive SLA performance, quality of service, and stakeholder satisfaction with funders of healthcare.
•Lead, coach, and develop frontline agents and supervisors to meet performance targets and maintain a high standard of customer service.
•Coordinate with internal Mediclinic stakeholders to align contact centre activities with organizational policies and goals.
•Ensure adherence to operational policies and regulatory requirements within the South African healthcare context.

Key Requirements

•Demonstrates a good understanding of Funders of Healthcare
•Demonstrates a good understanding of contract and service level agreement (SLA) management

Experience:Healthcare

Skills:CommunicationLeadershipProblem-solving

Company Brief

Mediclinic

Industry: Hospitals & Clinics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1983

Glassdoor: 3.9

Website LinkedIn Glassdoor