AMD

2 weeks ago

Senior Customer Quality Engineer

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Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead customer quality engagements for strategic data center, embedded, and adaptive computing customers, acting as the primary quality interface between AMD and key accounts. Own customer quality scorecards, drive escalations and root-cause investigations, and partner with cross-functional teams across engineering, product line quality, operations, reliability, design, and manufacturing to improve product quality, reliability, and field performance throughout the product lifecycle.

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary customer quality lead for strategic customers, driving satisfaction, quality performance, and issue resolution across the product lifecycle.
•Own customer quality scorecards and lead critical escalations and root-cause investigations.
•Partner with cross-functional teams to improve product quality, reliability, and field performance.
•Support new product introductions and provide technical guidance on customer issues and failure analysis.
•Lead customer audits and executive reviews, acting as the voice of the customer within AMD.

Key Requirements

•Bachelor of Science in Electrical Engineering, Computer Engineering, Mechanical Engineering, or a related technical discipline (advanced degree preferred).
•Proven experience in semiconductor, electronics, server, networking, embedded, or data center industries.
•Experience in Customer Quality Engineering, Product Quality, Reliability Engineering, Product Engineering, Failure Analysis, Customer Engineering, or Technical Support.
•Strong understanding of semiconductor manufacturing, qualification, reliability, packaging, and test operations.
•Familiarity with structured quality methodologies including 8D, RCA, FMEA, and Six Sigma.

Experience:SemiconductorElectronicsServerNetworkingEmbeddedData centerHyperscale cloud

Education:Bachelor's in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related technical discipline

Skills:Data-driven decision makingCross-functional influenceCommunicationPresentationCustomer-facingCollaboration

Tech Stack:8DRCAFMEASix SigmaServer platformsX86 processorsGPUsAI acceleratorsFPGAsAdaptive computingEmbedded productsDPPM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AMD

Designs and produces semiconductor products including CPUs, GPUs, and adaptive SoCs for consumer, enterprise, and embedded markets, competing across PCs, data centers, and gaming industries.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1969

Glassdoor: 3.9

Website LinkedIn

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AMD