3 months ago

Renewal Success Manager - Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Renewal-focused role managing critical SaaS/AI customer renewals in Japan, aligning health and usage with pricing, designing multi-year terms, negotiating with procurement and legal, and partnering across Customer Success, Account Executives, and GTM to ensure on-time forecast accuracy and successful renewals.

Location: Tokyo

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Strategically lead the renewals process for some of our most critical and most complex customer engagements aligning customer health and usage with our pricing models and growth oriented contracts.
•Design pricing models and multi-year agreements that reward adoption and pave the way for future expansion.
•Navigate the procurement maze, leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards.
•Partner closely with Customer Success Managers, Account Executives and wider Go to Market organisation to ensure alignment on the customer journey.
•Maintain forecast accuracy for your region ensuring that on-time isn’t just a goal—it’s the standard.

Pay and Benefits

Perks:Remote WorkAnnual LeaveEquityHybrid Work

Key Requirements

•Proven success in a commercial renewal role within a SaaS or AI organisation.
•A commercial mindset and ability to tell a compelling value narrative for our customers.
•Knowledge of LAER customer success framework, quota to cash and other pricing levers.
•Strong collaboration with Customer Success, Account Executives and wider Go to Market organisations.
•Skilled at negotiating with procurement, finance, legal and other stakeholders from within customer organisations, protecting margins whilst fostering long term relationships.

Experience:SaaSAI

Skills:CommunicationNegotiationCollaborationStrategic thinking

Company Brief

DeepL

DeepL builds Language AI products (DeepL Translator, DeepL Write, APIs and enterprise solutions) that provide high-accuracy translations and writing assistance to businesses and individuals, focusing on privacy, security and enterprise deployment.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Cologne, Germany

Founded: 2017

Glassdoor: 3.5

Website LinkedIn Glassdoor

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DeepL

3 months ago

Renewal Success Manager - Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Strategically lead the renewals process for some of our most critical and most complex customer engagements aligning customer health and usage with our pricing models and growth oriented contracts.
•Design pricing models and multi-year agreements that reward adoption and pave the way for future expansion.
•Navigate the procurement maze, leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards.
•Partner closely with Customer Success Managers, Account Executives and wider Go to Market organisation to ensure alignment on the customer journey.
•Maintain forecast accuracy for your region ensuring that on-time isn’t just a goal—it’s the standard.

Pay and Benefits

Perks:Remote WorkAnnual LeaveEquityHybrid Work

Key Requirements

•Proven success in a commercial renewal role within a SaaS or AI organisation.
•A commercial mindset and ability to tell a compelling value narrative for our customers.
•Knowledge of LAER customer success framework, quota to cash and other pricing levers.
•Strong collaboration with Customer Success, Account Executives and wider Go to Market organisations.
•Skilled at negotiating with procurement, finance, legal and other stakeholders from within customer organisations, protecting margins whilst fostering long term relationships.

Experience:SaaSAI

Skills:CommunicationNegotiationCollaborationStrategic thinking

Company Brief

DeepL

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Cologne, Germany

Founded: 2017

Glassdoor: 3.5

Website LinkedIn Glassdoor