Esri

1 month ago

Support Analyst l-Infrastructure

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Support Analyst I at Esri providing real-time technical support for GIS products (ArcGIS Online/Pro/Enterprise), solving customer issues, staying current with Esri releases, and collaborating with teammates to identify patterns and improve case resolution. You’ll document cases in CRM and help customers maximize the value of location intelligence in a fast-paced, global support setting.

Location: United States

Workplace: Onsite

Employment Type: Contract

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions.
•Analyze customer issues to identify, understand, and articulate the core problem and potential solutions.
•Stay current on new releases and learn multiple products to continuously expand the breadth of work supported within the Esri platform.
•Partner with team members to identify common patterns, align on the best path forward, and solve cases.
•Maintain comprehensive case documentation in our CRM system to better understand the mission and activities of our customers.

Pay and Benefits

Salary: USD 70,304 - 83,200 annually

Perks:Health InsuranceDentalVision401kProfit-sharingPaid LeavePaid Holidays

Key Requirements

•1+ years of professional and customer service experience in a similar position, supporting similar responsibilities
•Ability to learn the configuration, usage, and performance concepts of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise to an industry context
•Experience communicating with customers with varying technical aptitudes in GIS and information technology
•Knowledge of information technology frameworks, including security, networking, installation, configuration, and performance
•Demonstrated experience with SAML, such as Active Directory Federation Services (ADFS), Google Workspace, Okta, and Shibboleth

Experience:1+ yearsGISLocation intelligenceTech support

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceTeamworkTime management

Languages:English

Tech Stack:ArcGIS OnlineArcGIS ProArcGIS EnterpriseSAMLADFSGoogle WorkspaceOktaShibbolethAzureAWSNetworkingSecurityTroubleshootingC#JavaJavaScript.NET

Company Brief

Esri

Provides geographic information system (GIS) software, location intelligence, mapping tools, and spatial analytics to governments, businesses, and researchers for visualizing, analyzing, and managing geographic data.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Redlands, United States

Founded: 1969

Glassdoor: 4.1

Website LinkedIn

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Esri

1 month ago

Support Analyst l-Infrastructure

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Contract

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions.
•Analyze customer issues to identify, understand, and articulate the core problem and potential solutions.
•Stay current on new releases and learn multiple products to continuously expand the breadth of work supported within the Esri platform.
•Partner with team members to identify common patterns, align on the best path forward, and solve cases.
•Maintain comprehensive case documentation in our CRM system to better understand the mission and activities of our customers.

Pay and Benefits

Salary: USD 70,304 - 83,200 annually

Perks:Health InsuranceDentalVision401kProfit-sharingPaid LeavePaid Holidays

Key Requirements

•1+ years of professional and customer service experience in a similar position, supporting similar responsibilities
•Ability to learn the configuration, usage, and performance concepts of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise to an industry context
•Experience communicating with customers with varying technical aptitudes in GIS and information technology
•Knowledge of information technology frameworks, including security, networking, installation, configuration, and performance
•Demonstrated experience with SAML, such as Active Directory Federation Services (ADFS), Google Workspace, Okta, and Shibboleth

Experience:1+ yearsGISLocation intelligenceTech support

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceTeamworkTime management

Languages:English

Tech Stack:ArcGIS OnlineArcGIS ProArcGIS EnterpriseSAMLADFSGoogle WorkspaceOktaShibbolethAzureAWSNetworkingSecurityTroubleshootingC#JavaJavaScript.NET

Company Brief

Esri

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Redlands, United States

Founded: 1969

Glassdoor: 4.1

Website LinkedIn