Zscaler

5 days ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Guide customers through their Zero Trust journey as the central post-sales point of contact. Provide expert technical advice, build relationships with key stakeholders, and ensure successful adoption of Zscaler solutions that support customers’ digital transformation goals. Proactively anticipate challenges, mitigate risks, and contribute to knowledge base best practices. Collaborate across Sales, Support, and Product to deliver a seamless customer experience and drive satisfaction.

Location: Germany

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Understand customer goals, challenges, and technical needs to align Zscaler solutions and drive satisfaction.
•Build relationships with stakeholders, conduct reviews, and identify growth opportunities.
•Anticipate challenges, provide proactive recommendations, and mitigate risks.
•Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices.
•Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental Leave401kLearning Budget

Key Requirements

•5+ years of experience in customer-facing roles combining technical expertise and account management, including product feature implementations and best-practice adoption.
•Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your domain.
•Experience with operating systems such as Linux, Unix, and Free BSD.
•Troubleshoot network issues and use tools such as Ping, Traceroute, and MTR.
•Knowledge of protocols including HTTP, SMTP, FTP, and DNS.

Experience:CybersecurityEnterprise networksZero TrustAI/ML

Skills:Customer obsessionProblem-solvingOwnershipCollaborationGrowth mindset

Languages:English

Tech Stack:AI/MLLinuxUnixFreeBSDPingTracerouteMTRHTTPSMTPFTPDNSSASESSEZTNASAMLLDAPOAuthPredictive analyticsAI-powered customer success platforms

Company Brief

Zscaler

Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn

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Zscaler

5 days ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Understand customer goals, challenges, and technical needs to align Zscaler solutions and drive satisfaction.
•Build relationships with stakeholders, conduct reviews, and identify growth opportunities.
•Anticipate challenges, provide proactive recommendations, and mitigate risks.
•Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices.
•Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental Leave401kLearning Budget

Key Requirements

•5+ years of experience in customer-facing roles combining technical expertise and account management, including product feature implementations and best-practice adoption.
•Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your domain.
•Experience with operating systems such as Linux, Unix, and Free BSD.
•Troubleshoot network issues and use tools such as Ping, Traceroute, and MTR.
•Knowledge of protocols including HTTP, SMTP, FTP, and DNS.

Experience:CybersecurityEnterprise networksZero TrustAI/ML

Skills:Customer obsessionProblem-solvingOwnershipCollaborationGrowth mindset

Languages:English

Tech Stack:AI/MLLinuxUnixFreeBSDPingTracerouteMTRHTTPSMTPFTPDNSSASESSEZTNASAMLLDAPOAuthPredictive analyticsAI-powered customer success platforms

Company Brief

Zscaler

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn