Abnormal AI

1 week ago

Customer Success Manager, Mid-Market North Central & Northwest

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own a mid-market customer portfolio as the primary liaison, driving onboarding, adoption, and ongoing value delivery. Build strategic relationships with executive stakeholders, run QBR/EBR business reviews, and align on ROI and success metrics to support retention and expansion. Monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales to resolve issues and share insights. Provide ongoing feature education and roadmap updates.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the main point of contact for assigned customers, guiding platform adoption and success planning.
•Deliver regular business reviews (QBRs/EBRs) and communicate ROI while aligning on success metrics for retention and expansion.
•Provide tailored recommendations by understanding customers’ industries, goals, and challenges, coordinating stakeholders on success objectives.
•Promote awareness and usage of key platform features through ongoing education and identify opportunities for expanded adoption.
•Monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales to resolve issues and communicate roadmap updates.

Pay and Benefits

Salary: USD 119,040 - 140,000

Equity and Bonus:Equity

Key Requirements

•5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles.
•Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level.
•Excellent communication, presentation, and organizational skills for strategic and technical conversations.
•Strong problem-solving skills with experience resolving escalations while maintaining a positive customer experience.
•Proficiency with CRM and case management tools such as Salesforce and Jira, plus technical understanding of internet technologies, networking, and email security products.

Experience:Enterprise SaaS

Education:Bachelor's in Computer Science, Engineering, or related technical discipline

Skills:CommunicationPresentationOrganizational skillsProblem-solvingAnalytical

Languages:English

Tech Stack:SaaSSalesforceJiraNetworkingEmail security

Company Brief

Abnormal AI

Website

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Abnormal AI

1 week ago

Customer Success Manager, Mid-Market North Central & Northwest

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the main point of contact for assigned customers, guiding platform adoption and success planning.
•Deliver regular business reviews (QBRs/EBRs) and communicate ROI while aligning on success metrics for retention and expansion.
•Provide tailored recommendations by understanding customers’ industries, goals, and challenges, coordinating stakeholders on success objectives.
•Promote awareness and usage of key platform features through ongoing education and identify opportunities for expanded adoption.
•Monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales to resolve issues and communicate roadmap updates.

Pay and Benefits

Salary: USD 119,040 - 140,000

Equity and Bonus:Equity

Key Requirements

•5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles.
•Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level.
•Excellent communication, presentation, and organizational skills for strategic and technical conversations.
•Strong problem-solving skills with experience resolving escalations while maintaining a positive customer experience.
•Proficiency with CRM and case management tools such as Salesforce and Jira, plus technical understanding of internet technologies, networking, and email security products.

Experience:Enterprise SaaS

Education:Bachelor's in Computer Science, Engineering, or related technical discipline

Skills:CommunicationPresentationOrganizational skillsProblem-solvingAnalytical

Languages:English

Tech Stack:SaaSSalesforceJiraNetworkingEmail security

Company Brief

Abnormal AI

Website