CX Tech Subcontractor (INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI, IN)

Birlasoft
Pune
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 6-10 yearsSkills: ["Troubleshooting","Documentation","Testing","Collaboration","Problem-solving"]

Configure Oracle Field Service Cloud and define supporting business processes for implementations. Work with offshore/onshore teams to troubleshoot issues, document configurations, and participate in fit-gap sessions and solution reviews. Own functional configuration, testing, defect resolution, and integration support with Service Cloud and ERP systems. Create test scripts, user guides, and training materials, and assist through SIT, UAT, deployment, and post-go-live stabilization.

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FursaFursa
Birlasoft
Birlasoft
2 days ago

CX Tech Subcontractor (INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI, IN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Configure Oracle Field Service Cloud and define supporting business processes for implementations. Work with offshore/onshore teams to troubleshoot issues, document configurations, and participate in fit-gap sessions and solution reviews. Own functional configuration, testing, defect resolution, and integration support with Service Cloud and ERP systems. Create test scripts, user guides, and training materials, and assist through SIT, UAT, deployment, and post-go-live stabilization.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Configure Oracle Field Service application and business processes.
  • •Support onsite consultants with troubleshooting, documenting, and testing Oracle cloud configurations.
  • •Prepare functional design and configuration documentation.
  • •Execute configuration, testing, and defect resolution activities.
  • •Support integrations with Service Cloud and ERP systems, plus SIT/UAT, deployment, and post-go-live hypercare.

Key Requirements

  • •6–10+ years of experience in Oracle Field Service functional consulting or implementation work.
  • •Oracle Field Service Cloud Implementation Professional certification (preferred).
  • •Configure Oracle Field Service application and associated business processes.
  • •Prepare functional design and configuration documentation for implementations.
  • •Participate in fit-gap sessions and solution reviews.
Experience:6-10 yearsEnterprise applicationsOracle
Skills:TroubleshootingDocumentationTestingCollaborationProblem-solving
Certifications:Oracle Field Service Cloud Implementation Professional
Tech Stack:Oracle Field Service CloudOracle Field ServiceService CloudERPSITUAT

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn