Account Technologist

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Problem-solving","Interpersonal skills","Consensus building","Resource for colleagues"]

Drive customer satisfaction and business success by managing installed base and new product application performance for advanced semiconductor processing technologies. Own process roadmap alignment at customer sites, define and implement customer-focused processes and applications, and lead continuous improvement plans. Partner with account, factory process/technology groups, product sales engineers, and Accounts Management; support installation and warranty periods; train local support resources; and ensure performance and qualification of new processes.

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Applied Materials
Applied Materials
2 days ago

Account Technologist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Drive customer satisfaction and business success by managing installed base and new product application performance for advanced semiconductor processing technologies. Own process roadmap alignment at customer sites, define and implement customer-focused processes and applications, and lead continuous improvement plans. Partner with account, factory process/technology groups, product sales engineers, and Accounts Management; support installation and warranty periods; train local support resources; and ensure performance and qualification of new processes.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive business success from a technology perspective by managing installed base and application performance to improve customer satisfaction and identify business risks.
  • •Manage definition and implementation of customer processes and applications using Applied Materials products.
  • •Manage and present process roadmaps at customer sites and maintain in-depth knowledge of process development roadmaps and strategies.
  • •Own installed base application performance by optimizing tool utilization, driving local capability, and managing new system evaluations.
  • •Support installation and product qualification of new processes and technologies; train local support resources and keep installed process performance knowledge up to date.
Travel: Low travel

Pay and Benefits

Perks:Employee AssistanceTravel AllowanceLearning BudgetWellness Stipend

Key Requirements

  • •Manage installed base and new products application performance to drive customer satisfaction and identify business risks.
  • •Define and implement processes and applications to meet customers’ current and future productivity and leading-edge technology requirements.
  • •Own and present process technology and product roadmaps internally and externally, keeping roadmap knowledge up to date.
  • •Define/approve process support plans for installation and warranty periods based on product and process maturity and drive continuous improvement for assigned installed base.
  • •Train local support service resources to maintain required process knowledge to support installed base and best- known performance.
Skills:LeadershipProblem-solvingInterpersonal skillsConsensus buildingResource for colleagues

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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