Process Improvement Lead, Asia (HK, Hong Kong)

LyondellBasell
Hong Kong
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5-8 yearsEducation: bachelorsSkills: ["Leadership","Cross-functional collaboration","Process improvement","Data analysis","Customer focus"]

Lead optimization of CSR/OTC processes and manage SAP system-related operations to improve order-to-cash efficiency and customer experience. Own and enhance SOP documentation, compliance monitoring, and cross-functional issue resolution between CSR, BPSS, IT/SAP, and stakeholders. Drive targeted process improvement projects, spearhead SAP OTC upgrades with testing/UAT, and deliver training to build an OTC key user group while staying current on industry best practices.

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LyondellBasell
LyondellBasell
3 days ago

Process Improvement Lead, Asia (HK, Hong Kong)

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead optimization of CSR/OTC processes and manage SAP system-related operations to improve order-to-cash efficiency and customer experience. Own and enhance SOP documentation, compliance monitoring, and cross-functional issue resolution between CSR, BPSS, IT/SAP, and stakeholders. Drive targeted process improvement projects, spearhead SAP OTC upgrades with testing/UAT, and deliver training to build an OTC key user group while staying current on industry best practices.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Oversee documentation of CSR/optimized processes, develop SOPs, and train CSR teams to ensure consistent workflow implementation while monitoring compliance and resolving gaps
  • •Design, lead, and execute strategic CSR process improvement projects aligned to OTC efficiency and customer experience objectives
  • •Serve as the primary senior escalation point for complex daily SAP system issues affecting order entry, invoice generation, payment posting, delivery, and master data
  • •Coordinate between end users, BPSS, and IT/SAP support to track issue resolution progress and provide stakeholder status updates to reduce downtime
  • •Lead SAP OTC system upgrades, testing, and UAT; ensure changes protect CSR operations and deliver training on new functionalities

Key Requirements

  • •University bachelor degree
  • •At least 5-8 years of experience in OTC operations, plus 3-5 years in OTC process improvement or a leadership role in a manufacturing/distribution supply chain organization
  • •Hands-on expertise with SAP OTC module (order entry, billing, payment processing, master data management, and troubleshooting)
  • •Proven leadership in analyzing, designing, and implementing CSR workflow improvements with measurable efficiency gains
  • •Cross-functional leadership experience (e.g., CSR, BPSS, IT, Finance) to drive process changes and resolve system issues
Experience:5-8 yearsManufacturingDistributionSupply chainOTCSAP
Education:Bachelor's
Skills:LeadershipCross-functional collaborationProcess improvementData analysisCustomer focus
Languages:EnglishChinese
Tech Stack:SAPSAP OTCOrder entryBillingPayment processingMaster data managementExcelPower BIPBIUATSOP

Company Brief

LyondellBasell
Global chemical company producing plastics, chemicals, and refining products for industries including packaging, automotive, and construction. Operates manufacturing sites and technology licensing worldwide, focusing on polymer solutions and sustainability initiatives.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 2009
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