E- Services Associate (Full Time) - Plano Ops

Prosperity Bancshares
Plano
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Public relations","Computer skills","Organization","Ability to work under pressure","Customer service"]

Resolve customer chats and emails for internal and external customers, handling complex financial service inquiries with accuracy and professionalism. Assist management in supervising, coaching, and training Customer Service Center representatives while owning timely issue resolution. Support account maintenance and customer information/product transactions, remain proficient in core banking systems and services, and meet E-Service quality and call-quality standards while maintaining customer privacy.

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Prosperity Bancshares
Prosperity Bancshares
17 hours ago

E- Services Associate (Full Time) - Plano Ops

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Resolve customer chats and emails for internal and external customers, handling complex financial service inquiries with accuracy and professionalism. Assist management in supervising, coaching, and training Customer Service Center representatives while owning timely issue resolution. Support account maintenance and customer information/product transactions, remain proficient in core banking systems and services, and meet E-Service quality and call-quality standards while maintaining customer privacy.
Location: Plano
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Resolve escalated customer chats and calls, providing customer resolution via chat and email within quality and time parameters.
  • •Perform financial service functions and maintain professionalism while addressing customer complaints.
  • •Assist management with supervising, coaching, and training Customer Service Center personnel.
  • •Handle account maintenance and transactions, including customer information/product-related activities and research.
  • •Maintain proficiency in bank products and systems (e.g., internet banking, bill pay, transfers, e-statements, debit cards, consumer loans) and meet service quality goals.

Key Requirements

  • •High School Diploma or GED.
  • •Two years of related experience and/or training in customer service or the financial services industry.
  • •Ability to type 55 wpm or more; a test will be administered.
  • •Excellent communication and public relations skills.
  • •Excellent computer skills and strong organization; ability to work well under pressure and work overtime as needed.
Experience:2+ years
Education:High School
Skills:CommunicationPublic relationsComputer skillsOrganizationAbility to work under pressureCustomer service

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn