Key Account Manager - Poland (They/She/He)

Delivery Hero
Krakow
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Commercial skills","Communication","Interpersonal skills","Project management","Problem-solving"]

Own and grow relationships with Glovo’s restaurant partners in the South Region. Drive partner engagement through regular communication, business reviews, and reporting on portfolio KPIs. Plan and execute promotions and Glovo Ads negotiations to improve menu performance and revenue, including exclusivities and commission renegotiations. Support partner retention with churn/inactivity action plans and collaborate with colleagues to improve operational efficiency and customer service.

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Delivery Hero
Delivery Hero
1 day ago

Key Account Manager - Poland (They/She/He)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own and grow relationships with Glovo’s restaurant partners in the South Region. Drive partner engagement through regular communication, business reviews, and reporting on portfolio KPIs. Plan and execute promotions and Glovo Ads negotiations to improve menu performance and revenue, including exclusivities and commission renegotiations. Support partner retention with churn/inactivity action plans and collaborate with colleagues to improve operational efficiency and customer service.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain strong relationships with restaurant partners through proactive communication, partner meetings, and business reviews.
  • •Manage partner portfolio reports and KPIs, taking action to meet goals and company OKRs.
  • •Draw and execute growth plans via promos and Glovo Ads negotiations, improving selling items, AOV, conversion rate, cross-selling, and upselling.
  • •Ensure best-in-class content by signing exclusivity deals and optimizing Glovo visibility using marketing actions (e.g., marketing kits, merchandising).
  • •Improve revenue through commission renegotiation and address churned/inactive partners with action plans while improving partner operational efficiency.

Pay and Benefits

Perks:Health InsuranceGym MembershipRemote WorkParental LeaveTherapy

Key Requirements

  • •At least 1 year of experience in high-performance account management or business consultancy.
  • •Bachelor’s in Business Administration, Marketing, Industrial Engineering, or Public Relations (plus).
  • •Experience in FMCG, food-hospitality, or on-demand delivery is preferred.
  • •Comfortable working in a high-growth, fast-paced start-up environment.
  • •Strong commercial skills, communication, interpersonal skills, and project management with attention to detail.
Experience:1+ yearsFMCGFood-hospitalityOn-demand delivery
Education:
Skills:Commercial skillsCommunicationInterpersonal skillsProject managementProblem-solving
Languages:PolishEnglish
Tech Stack:Google DocsMS OfficeExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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