Senior Digital Success Manager

Atlassian
Anywhere
Full timeUSD 123,417 - 194,130 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Prioritization","Cross-functional influence","Experimentation","Mentorship","Communication"]

Drive digital and agentic customer adoption by aligning omni-channel messaging across email, in-app, community, learning, and AI/human agents. Partner with Product, Data Science, Marketing, and Customer Success to identify telemetry signals and use-case content, optimize distribution, and enable personalized customer journeys at scale. Experiment with coordinated plays, lead change via cross-functional influence and data-backed hypotheses, and frame work in terms of revenue and customer impact.

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Atlassian
Atlassian
4 days ago

Senior Digital Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Drive digital and agentic customer adoption by aligning omni-channel messaging across email, in-app, community, learning, and AI/human agents. Partner with Product, Data Science, Marketing, and Customer Success to identify telemetry signals and use-case content, optimize distribution, and enable personalized customer journeys at scale. Experiment with coordinated plays, lead change via cross-functional influence and data-backed hypotheses, and frame work in terms of revenue and customer impact.
Location: Anywhere
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Align message consistency and timing across email, in-app, community, learning, AI agents, and human channels to reinforce core actions.
  • •Partner with Product and Data Science/Analytics to identify telemetry signals that underpin and measure programmatic outreach.
  • •Partner with Product, Marketing, and Customer Success to identify proven use-case content for optimization across omni-channel plays.
  • •Unlock expansion through product agnostic, team-persona targeting.
  • •Lead cross-functional change using data-backed hypotheses, experimentation, and regular feedback rhythms to maximize impact.

Pay and Benefits

Salary: USD 123,417 - 194,130 annually

Key Requirements

  • •Experience in Digital/Adoption Marketing and/or Digital Customer Success.
  • •Proven ability to influence cross-functional partners to improve customer outcomes and experiences.
  • •Strong prioritization skills to manage multiple concurrent projects from inception to completion.
  • •Comfort with ambiguity; bring structure, speed, and continuous improvement.
  • •Builder mentality; lead change through experimentation and ownership of cross-functional programs.
Experience:Customer successDigital adoptionOmni-channelAI agents
Skills:PrioritizationCross-functional influenceExperimentationMentorshipCommunication

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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