DoorDash US

2 weeks ago

Account Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Manage a focused book of ~75 SMB restaurant partners to drive long-term retention, satisfaction, and growth. Use high-volume outbound calls and email outreach plus data-driven conversations to improve merchant visibility, optimize listings, and increase adoption of DoorDash products like DashPass and Ads/promos. Set and track weekly/quarterly KPIs, deliver QBRs, reduce churn, support store expansions, and collaborate with internal growth teams to pitch the right solutions.

Location: Seattle

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build long-term relationships with ~75 SMB restaurant merchants using consistent outbound calls and email outreach.
•Set goals and KPIs for restaurant partners and review performance against targets.
•Advise merchants on pricing, promotions, and product adoption (e.g., DashPass, Ads, promos) to improve revenue and margins.
•Monitor performance, surface risks, and proactively support progress via phone and email.
•Deliver and present quarterly business reviews (QBRs) to review partnership performance, identify optimizations, and plan areas of growth; reduce churn and support new store expansions.

Pay and Benefits

Salary: USD 26.08 - 38.4

Perks:401kPaid ParentalHealth InsuranceDentalVision

Key Requirements

•2+ years of experience in client-facing sales roles, improving customer satisfaction, retention, and product adoption.
•2+ years of experience in Outbound Sales with DTT minimums.
•Experience in outbound sales and/or account management owning a book of accounts, managing prioritization, and being accountable for retention and growth.
•Experience using Salesforce or similar CRM tools.
•Intermediate-to-proficient ability using Google Sheets or Microsoft Excel and comfort being data-driven; plus strong AI fluency or eagerness to build it.

Experience:2+ years

Skills:EmpathyGoal-orientationAdaptabilityData-driven decision-makingPersistence

Languages:English

Tech Stack:SalesforceGoogle SheetsMicrosoft Excel

Company Brief

DoorDash US

On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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DoorDash US

2 weeks ago

Account Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Seattle

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build long-term relationships with ~75 SMB restaurant merchants using consistent outbound calls and email outreach.
•Set goals and KPIs for restaurant partners and review performance against targets.
•Advise merchants on pricing, promotions, and product adoption (e.g., DashPass, Ads, promos) to improve revenue and margins.
•Monitor performance, surface risks, and proactively support progress via phone and email.
•Deliver and present quarterly business reviews (QBRs) to review partnership performance, identify optimizations, and plan areas of growth; reduce churn and support new store expansions.

Pay and Benefits

Salary: USD 26.08 - 38.4

Perks:401kPaid ParentalHealth InsuranceDentalVision

Key Requirements

•2+ years of experience in client-facing sales roles, improving customer satisfaction, retention, and product adoption.
•2+ years of experience in Outbound Sales with DTT minimums.
•Experience in outbound sales and/or account management owning a book of accounts, managing prioritization, and being accountable for retention and growth.
•Experience using Salesforce or similar CRM tools.
•Intermediate-to-proficient ability using Google Sheets or Microsoft Excel and comfort being data-driven; plus strong AI fluency or eagerness to build it.

Experience:2+ years

Skills:EmpathyGoal-orientationAdaptabilityData-driven decision-makingPersistence

Languages:English

Tech Stack:SalesforceGoogle SheetsMicrosoft Excel

Company Brief

DoorDash US

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn