Contact Centre Representative II

HSBC
Foshan
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving","Customer-focused"]

Handle customer inquiries for credit cards and general banking services via phone, email, and real-time communications. Discover customer needs, recommend suitable products and services, and deliver expected outcomes. Where needed, propose practical solutions to resolve issues and ensure high-quality service that satisfies customers. Work in a team environment and support rotating shifts, using strong communication in Cantonese with basic English communication skills.

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FursaFursa
HSBC
HSBC
2 days ago

Contact Centre Representative II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Handle customer inquiries for credit cards and general banking services via phone, email, and real-time communications. Discover customer needs, recommend suitable products and services, and deliver expected outcomes. Where needed, propose practical solutions to resolve issues and ensure high-quality service that satisfies customers. Work in a team environment and support rotating shifts, using strong communication in Cantonese with basic English communication skills.
Location: Foshan
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries about credit cards and general banking services using phone, email, and real-time communication tools.
  • •Identify customer needs and recommend appropriate products and services to achieve expected results.
  • •Propose reasonable solutions based on the situation to resolve customer issues.
  • •Provide high-quality service to ensure customer satisfaction.
  • •Support customer service work within a team environment and rotating shift schedule.

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service roles.
  • •Fluent Cantonese with clear thinking and strong communication skills.
  • •Good teamwork spirit.
  • •Ability to communicate and read/write in English to a basic level, and willingness to work rotating shifts.
Skills:Customer serviceCommunicationTeamworkProblem-solvingCustomer-focused
Languages:CantoneseEnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn