Patient Care Coordinator-East Madison, WI (East Madison (WI), United States)

Sonova
United States
Workplace: OnsiteFull timeUSD 18 - 20 hourlyFunction: Executive & General ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Professional verbal and written communication","Relationship building","Patient support","Organization","Attention to detail"]

Support patients and clinical staff by scheduling appointments, conducting insurance benefit checks, and providing first-level care coordination. You’ll greet patients, place outbound calls for follow-ups, collect and maintain intake forms and files, and assist with patient check-in/out and payments. Coordinate repairs with licensed professionals, manage orders and inventory, maintain equipment, and submit daily reports to finance while helping with monthly community outreach.

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FursaFursa
Sonova
Sonova
2 hours ago

Patient Care Coordinator-East Madison, WI (East Madison (WI), United States)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support patients and clinical staff by scheduling appointments, conducting insurance benefit checks, and providing first-level care coordination. You’ll greet patients, place outbound calls for follow-ups, collect and maintain intake forms and files, and assist with patient check-in/out and payments. Coordinate repairs with licensed professionals, manage orders and inventory, maintain equipment, and submit daily reports to finance while helping with monthly community outreach.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Greet patients, provide first-level support, and assist with check-in/check-out and collecting/process payments.
  • •Schedule/confirm appointments and place outbound calls to current and former patients for follow-up hearing tests and evaluations.
  • •Verify insurance benefits, complete authorizations, and collect/maintain patient intake forms and files/notes.
  • •Process patient orders, verify pickup, input information into the system, and manage inventory/order supplies.
  • •Process repairs under supervision of a licensed Hearing Care Professional and prepare bank deposits/daily reports to finance.

Pay and Benefits

Salary: USD 18 - 20 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveHearing AidsIdentity Protection

Key Requirements

  • •High School Diploma or equivalent.
  • •Previous customer service experience is required.
  • •2+ years in a health care environment is preferred.
  • •Knowledge of HIPAA regulations.
  • •Experience with Microsoft Office and Outlook; EMR/EHR experience is a plus.
Experience:2+ yearsHealthcare
Education:High School
Skills:Professional verbal and written communicationRelationship buildingPatient supportOrganizationAttention to detail
Tech Stack:Microsoft OfficeOutlookHIPAAEMR/EHR

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website