Personal Banking Service Advisor UAEN (PIPELINE )

Emirates Islamic Bank
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Customer service","Relationship management","Communication","Sales","Problem-solving"]

Deliver first-point-of-contact service for personal banking customers by processing branch transactions, resolving inquiries, and supporting service requests. Assist with account opening and maintenance, fund transfers, cheque services, and digital banking enrollment. Promote relevant banking products through effective customer engagement while handling complaints and ensuring transactions and records meet AML, KYC, and regulatory compliance requirements. Supervise and train teller team members to meet performance standards.

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FursaFursa
Emirates Islamic Bank
Emirates Islamic Bank
17 hours ago

Personal Banking Service Advisor UAEN (PIPELINE )

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver first-point-of-contact service for personal banking customers by processing branch transactions, resolving inquiries, and supporting service requests. Assist with account opening and maintenance, fund transfers, cheque services, and digital banking enrollment. Promote relevant banking products through effective customer engagement while handling complaints and ensuring transactions and records meet AML, KYC, and regulatory compliance requirements. Supervise and train teller team members to meet performance standards.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide high-quality customer service and resolve customer inquiries.
  • •Process customer transactions including account opening, account maintenance, fund transfers, cheque services, and service requests.
  • •Assist customers with digital banking enrollment and self-service channels.
  • •Identify customer needs and promote relevant banking products such as accounts, cards, deposits, loans, and insurance solutions.
  • •Ensure compliance by adhering to AML/KYC and maintaining accurate, compliant transaction documentation; handle complaints and supervise teller performance.

Key Requirements

  • •Bachelor’s degree in Business Administration, Finance, Banking, or a related field.
  • •1–3 years of experience in banking, customer service, sales, or branch operations.
  • •Fresh graduates with strong customer service orientation may also be considered.
  • •Strong customer service and relationship management skills with excellent communication.
  • •Proficiency with Microsoft Office and banking systems, with attention to detail and accuracy.
Experience:1-3 yearsBankingCustomer serviceRetail bankingIslamic finance
Education:Bachelor's
Skills:Customer serviceRelationship managementCommunicationSalesProblem-solving
Tech Stack:Microsoft OfficeBanking systems

Eligibility

Nationality:UAE National

Company Brief

Emirates Islamic Bank
Emirates Islamic is a Shari’a-compliant UAE bank offering personal, business and corporate banking, digital banking services, and Islamic finance products. Launched in 2004, it is part of the Emirates NBD Group and operates across the UAE.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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