Conversational AI Bot Architect

TTEC Digital
Austin
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving","Teamwork","Stakeholder management"]

Lead the Google delivery practice for multi-location contact centers, designing and implementing AI self-service solutions with Google CCAI. Interface with clients to define requirements, guide conversations design, and manage multi-project delivery while collaborating with engineering teams to integrate backend data systems and test code.

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FursaFursa
TTEC Digital
TTEC Digital
2 years ago

Conversational AI Bot Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead the Google delivery practice for multi-location contact centers, designing and implementing AI self-service solutions with Google CCAI. Interface with clients to define requirements, guide conversations design, and manage multi-project delivery while collaborating with engineering teams to integrate backend data systems and test code.
Location: Austin
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
  • •Design, develop and implement AI self-service applications with Google CCAI
  • •Interface with clients, lead design decisions and drive towards defining solution requirements and technical design
  • •Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
  • •Collaborate with project team members to provide input to conversation design specifications

Pay and Benefits

Perks:MedicalDentalVisionPaid LeaveWellness Stipend

Key Requirements

  • •8+ years of architecture and design experience
  • •4+ years of experience with Google Dialog Flow ES/CX
  • •2+ years of hands-on experience with Google Cloud CCAI or other conversational AI platforms (e.g., Amazon Lex, IBM Watson, Kore.ai)
  • •Bachelor's degree required
  • •Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python
Experience:8+ yearsConversational AICloudGoogle Cloud
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solvingTeamworkStakeholder management
Certifications:Google Certification
Tech Stack:Google Dialog Flow ESGoogle CCAIAmazon LexIBM WatsonKore.aiApigeeVertex AIJavaJavaScript.NETC#HTMLSQLPythonNode.jsAngularJSRESTSOAPNoSQLSQL Server

Company Brief

TTEC Digital
Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
WebsiteLinkedIn