Technical Customer Success Manager (UK)

Codility
United Kingdom
Workplace: RemoteContractFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Relationship building","Communication","Stakeholder management","Independent work","Commercial awareness"]

Own a portfolio of strategic enterprise customers and drive their long-term success with Codility’s technical assessment platform. Build account plans, run QBRs/executive reviews, and identify adoption gaps, renewal risk, and expansion opportunities. Partner across Talent and Engineering leadership, handle technical product conversations independently, and escalate to Solutions Engineering or Product when needed. Feed customer feedback back to product and help teams navigate how AI is reshaping technical hiring.

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Codility
Codility
1 day ago

Technical Customer Success Manager (UK)

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Last checked: 3 hours agoStatus: Live

Job Summary

Own a portfolio of strategic enterprise customers and drive their long-term success with Codility’s technical assessment platform. Build account plans, run QBRs/executive reviews, and identify adoption gaps, renewal risk, and expansion opportunities. Partner across Talent and Engineering leadership, handle technical product conversations independently, and escalate to Solutions Engineering or Product when needed. Feed customer feedback back to product and help teams navigate how AI is reshaping technical hiring.
Location: United Kingdom
Workplace: Remote
Employment Type: Contract
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a portfolio of strategic enterprise customers, accountable for long-term success, adoption, and retention.
  • •Create account plans based on customer goals and outcomes they need from Codility.
  • •Run QBRs/executive reviews and translate product usage and customer data into clear recommendations and next steps.
  • •Proactively identify adoption gaps, renewal risks, and expansion opportunities.
  • •Handle routine technical/product conversations independently and partner with Solutions Engineering, Product, and Support when deeper expertise is required.

Key Requirements

  • •3+ years in Customer Success, Technical Account Management, Customer Engineering, or a similar post-sales B2B SaaS role.
  • •Experience with developer tools and highly technical products (e.g., engineering software, cloud/data/security platforms, APIs, integrations).
  • •Proven track record managing enterprise/strategic accounts with complex stakeholder groups and meaningful ARR.
  • •Ability to build relationships with Engineering leadership (Engineering Managers, Directors/VPs, CTOs) and Talent teams.
  • •Strong grounding in core CS motions: adoption, account planning, customer health, QBRs, renewal risk, and expansion.
Experience:3+ yearsB2B SaaSEnterpriseDeveloper tools
Skills:Relationship buildingCommunicationStakeholder managementIndependent workCommercial awareness
Languages:English
Tech Stack:APIsIntegrationsLLMsCopilotsDeveloper workflowsTechnical hiring

Company Brief

Codility
Provides online coding tests and technical assessment tools that help employers screen, interview, and evaluate software engineering candidates. The platform is used by recruiting and engineering teams to standardize hiring decisions.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn