Northern Trust

1 month ago

Tech Cord, Transfer Agency (51389)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Coordinate and oversee complaint handling within Transfer Agency, ensuring timely investigations, regulatory compliance, and accurate record-keeping. Provide data-driven insights to leadership, support root-cause analysis, and assist with training and quality monitoring to uphold service standards for investors across complaints, feedback, and data requests.

Location: Ireland

Workplace: Onsite

Employment Type: Full time

Job Function: People, HR & Talent

Key Responsibilities

•Investigate and resolve complaints promptly within established timeframes, upholding professionalism and customer fairness.
•Ensure complaint handling complies with regulatory requirements and maintain accurate records across feedback, requests, and complaints.
•Oversee and maintain the complaint handling process, including reporting and administrative tasks, to support data-driven improvements.
•Provide reporting data to leadership for trend analysis and assist with root-cause analysis to drive resolution.
•Support training and quality monitoring activities across teams to improve complaint resolution and customer care.

Key Requirements

•Understand Transfer Agency operational area.
•Familiarity with regulatory complaint handling requirements; experience with consumer complaints is beneficial.
•Strong analytical skills for research, trend analysis, and MI preparation.
•Ability to work on own initiative and manage tasks independently.
•Proficient in Microsoft Office products and effective communication (written and verbal).

Experience:FinanceBankingFinancial services

Skills:CommunicationProblem solvingLeadershipAnalytical thinkingTeamwork

Tech Stack:Microsoft Office

Company Brief

Northern Trust

Global financial services firm providing wealth management, asset servicing, asset management, and banking solutions to institutions, corporations, and affluent individuals, with a focus on custody, investment management, and technology-driven services.

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1889

Glassdoor: 3.9

Website LinkedIn

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Northern Trust

1 month ago

Tech Cord, Transfer Agency (51389)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Ireland

Workplace: Onsite

Employment Type: Full time

Job Function: People, HR & Talent

Key Responsibilities

•Investigate and resolve complaints promptly within established timeframes, upholding professionalism and customer fairness.
•Ensure complaint handling complies with regulatory requirements and maintain accurate records across feedback, requests, and complaints.
•Oversee and maintain the complaint handling process, including reporting and administrative tasks, to support data-driven improvements.
•Provide reporting data to leadership for trend analysis and assist with root-cause analysis to drive resolution.
•Support training and quality monitoring activities across teams to improve complaint resolution and customer care.

Key Requirements

•Understand Transfer Agency operational area.
•Familiarity with regulatory complaint handling requirements; experience with consumer complaints is beneficial.
•Strong analytical skills for research, trend analysis, and MI preparation.
•Ability to work on own initiative and manage tasks independently.
•Proficient in Microsoft Office products and effective communication (written and verbal).

Experience:FinanceBankingFinancial services

Skills:CommunicationProblem solvingLeadershipAnalytical thinkingTeamwork

Tech Stack:Microsoft Office

Company Brief

Northern Trust

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1889

Glassdoor: 3.9

Website LinkedIn