Account Manager - Education - Global Business Solutions

TikTok
Austin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Negotiation","Problem-solving","Data-driven thinking","Time management"]

Own a portfolio of SMB clients in TikTok’s SMB Advertising Sales team, maintaining quarterly engagement and building long-term relationships. Educate clients on TikTok trends and help them optimize platform usage to drive retention and growth. Use TAM and performance analysis to forecast opportunities, track KPIs, and deliver actionable insights. Serve as a primary point of contact, troubleshoot issues with technical teams, and identify upsell/cross-sell opportunities including ad credits and creative solutions.

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FursaFursa
TikTok
TikTok
14 hours ago

Account Manager - Education - Global Business Solutions

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Last checked: 14 hours agoStatus: Live

Job Summary

Own a portfolio of SMB clients in TikTok’s SMB Advertising Sales team, maintaining quarterly engagement and building long-term relationships. Educate clients on TikTok trends and help them optimize platform usage to drive retention and growth. Use TAM and performance analysis to forecast opportunities, track KPIs, and deliver actionable insights. Serve as a primary point of contact, troubleshoot issues with technical teams, and identify upsell/cross-sell opportunities including ad credits and creative solutions.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as primary contact for a portfolio of SMB clients, ensuring 100% engagement quarterly and building long-term relationships.
  • •Educate clients on TikTok-specific trends and strategies to optimize platform usage.
  • •Analyze TAM and TikTok performance within broader marketing spend to retain clients, reduce churn, and enhance platform dependency.
  • •Forecast and size opportunities, track KPIs, and deliver actionable insights to optimize campaign performance.
  • •Resolve client issues efficiently by advocating for client needs and collaborating with technical teams to troubleshoot problems.

Key Requirements

  • •Experience in a digital advertising or ecommerce sales position.
  • •Strong understanding of sales processes, including upselling, cross-selling, and negotiations.
  • •Familiarity with trends and brands within the advertising industry.
  • •Exceptional communication skills to clearly articulate complex solutions and drive client engagement.
  • •Data-driven mindset to analyze account performance, track KPIs, and develop actionable recommendations.
Experience:Digital advertisingEcommerceSMB advertising
Skills:CommunicationNegotiationProblem-solvingData-driven thinkingTime management

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn