Manager, Design Operations

Discover Financial
San Francisco, Richmond, New York
Workplace: OnsiteFull timeUSD 164,800 - 188,100 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 5+ yearsSkills: ["Strategic thinking","Stakeholder influence","Communication","Cross-functional collaboration","Problem-solving"]

Enable the design organization’s day-to-day operations and portfolio execution by building scalable program management routines. Partner with design leadership and cross-functional teams to improve design standards, reduce workflow bottlenecks, and drive delivery against KPIs/OKRs. Lead resourcing and capacity planning, facilitate collaboration sessions and agendas, and communicate status, resources, issues, and priorities while mentoring on design operations practices.

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Discover Financial
Discover Financial
1 month ago

Manager, Design Operations

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Last checked: 3 hours agoStatus: Live

Job Summary

Enable the design organization’s day-to-day operations and portfolio execution by building scalable program management routines. Partner with design leadership and cross-functional teams to improve design standards, reduce workflow bottlenecks, and drive delivery against KPIs/OKRs. Lead resourcing and capacity planning, facilitate collaboration sessions and agendas, and communicate status, resources, issues, and priorities while mentoring on design operations practices.
Location: San Francisco, Richmond, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Manager level

Key Responsibilities

  • •Manage design team people operations and business operations in collaboration with design leadership (e.g., KPI/OKR management, headcount, partner management, rituals, and team health).
  • •Maintain design standards and practices across teams by identifying workflow bottlenecks and improving design processes and outcomes.
  • •Develop resourcing, capacity planning, and program management routines to ensure teams deliver against established goals.
  • •Drive delivery, collaboration, and risk mediation across cross-functional teams, including product and tech partners, using industry best practices.
  • •Provide clear communication to cross-functional leadership on status, resources, issues, and priorities. (Also mentor and share design operations expertise.)

Pay and Benefits

Salary: USD 164,800 - 188,100 annually

Key Requirements

  • •At least 5 years of experience in design management, project/program management of design deliverables, and operations management, working directly with designers, researchers, and strategists.
  • •At least 5 years of experience leading project delivery for cross-functional projects.
  • •3+ years of design tool use and tool management experience.
  • •Experience with design systems.
  • •Understanding of design quality and product strategy.
Experience:5+ yearsDesign managementProgram managementPortfolio executionCross-functional delivery
Skills:Strategic thinkingStakeholder influenceCommunicationCross-functional collaborationProblem-solving

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn