L2 Support Engineer

Sutherland
Hyderabad
Workplace: RemoteFull timeFunction: Product ManagementExperience: 3-6 yearsSkills: ["NinjaOne","Datadog","Splunk","PACS","DICOM","AWS","GCP","Log analysis","Troubleshooting","Networking"]

L2 Support Engineer to diagnose and resolve escalated issues on the TechLive platform, aiding radiology workflows and clinical hardware while coordinating with L4 for defects and outages. You’ll analyze logs, ensure network prerequisites, and contribute to runbooks and RCA processes in a healthcare telecom context.

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FursaFursa
Sutherland
Sutherland
2 months ago

L2 Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

L2 Support Engineer to diagnose and resolve escalated issues on the TechLive platform, aiding radiology workflows and clinical hardware while coordinating with L4 for defects and outages. You’ll analyze logs, ensure network prerequisites, and contribute to runbooks and RCA processes in a healthcare telecom context.
Location: Hyderabad
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Deep-dive analysis of clinical platform components and workflows;
  • •Troubleshoot workflow, imaging, and device-level issues beyond L1 scope;
  • •Validate network/firewall prerequisites, connectivity, and data flows;
  • •Perform diagnostics including log analysis and error tracebacks;
  • •Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents;

Key Requirements

  • •3–6 years in L2 support, NOC/SRE, platform support, or medical device support;
  • •Experience troubleshooting workflows, logs, device performance, and network issues;
  • •Understanding of radiology workflows (PACS, DICOM preferred);
  • •Hands-on expertise with RMM tools (NinjaOne) and observability tools (Datadog/Splunk);
  • •Knowledge of cloud concepts (AWS/GCP basics);
Experience:3-6 yearsHealthcareTelecommunications
Skills:NinjaOneDatadogSplunkPACSDICOMAWSGCPLog analysisTroubleshootingNetworking
Languages:English
Tech Stack:NinjaOneDatadogSplunkAWSGCPPACSDICOM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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