Sales Support Specialist

Ingersoll Rand
Italy
Workplace: OnsiteFull timeEUR 25,000 - 30,000 annuallyFunction: Customer Support (Service Desk)Experience: 2-5 yearsSkills: ["Teamwork","Communication","Prioritization","Time management","Autonomy"]

Support aftermarket and upgrade activities for engineered Oil & Gas products by managing customer requests for spare parts, repairs, and upgrades. Prepare quotations using technical specifications and BOMs, follow up orders to ensure on-time delivery and quality compliance, and provide technical/commercial support for installed equipment. Identify additional sales opportunities and keep installed base/aftermarket records up to date while coordinating contract review and handover to execution teams.

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FursaFursa
Ingersoll Rand
Ingersoll Rand
1 month ago

Sales Support Specialist

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Last checked: 4 hours agoStatus: Live

Job Summary

Support aftermarket and upgrade activities for engineered Oil & Gas products by managing customer requests for spare parts, repairs, and upgrades. Prepare quotations using technical specifications and BOMs, follow up orders to ensure on-time delivery and quality compliance, and provide technical/commercial support for installed equipment. Identify additional sales opportunities and keep installed base/aftermarket records up to date while coordinating contract review and handover to execution teams.
Location: Italy
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage customer requests for spare parts, repairs, and product upgrades.
  • •Prepare and issue quotations for aftermarket solutions using technical specifications and BOMs.
  • •Follow up on aftermarket orders to ensure on-time delivery, cost control, and quality compliance.
  • •Provide technical and commercial support to customers regarding installed equipment.
  • •Identify additional sales opportunities and maintain installed base and aftermarket records.

Pay and Benefits

Salary: EUR 25,000 - 30,000 annually

Key Requirements

  • •Degree in Engineering (Mechanical/Industrial or equivalent) or Technical Diploma with relevant experience.
  • •2–5 years of experience in aftermarket, sales support, or technical sales in Oil & Gas (or similar).
  • •Experience with engineered-to-order (ETO) products is strongly preferred.
  • •Familiarity with ERP systems (SAP) and CRM tools.
  • •English (level B2) and advanced proficiency in Microsoft Office.
Experience:2-5 yearsOil & gasAftermarketIndustrial solutions
Education:
Skills:TeamworkCommunicationPrioritizationTime managementAutonomy
Languages:English
Tech Stack:SAPCRMERPMicrosoft OfficeCADBOM

Company Brief

Ingersoll Rand
Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Davidson, United States
Founded: 1871
WebsiteLinkedIn