21 hours ago

Client Service Delivery Specialist

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Last checked: 13 hours agoStatus: Live

Job Summary

Own Risk and Healthcare renewal activities for an assigned client portfolio, ensuring accurate, timely, professional service delivery. Handle client, provider, and insurer queries (including documentation, invoicing, eligibility, policy/data, and P11D). Participate in renewal strategy discussions, prepare Risk Forecaster analysis, manage renewal terms/loss ratios, and keep systems and records up to date. Coordinate claims processes and support M&A/TUPE activities while collaborating with Aon Finance and stakeholders.

Location: Krakow

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Take ownership of Risk and Healthcare renewal activities for an assigned client portfolio
•Respond to a variety of client/provider/insurer queries (e.g., insurer servicing, documentation, invoicing, P11D, eligibility, policy and data)
•Select renewal paths, obtain required documentation, and prepare Risk Forecaster analysis
•Request renewal terms/loss ratios, process renewals subject to exceptions, and maintain system records up to date (e.g., client/portfolio transfer)
•Coordinate claims management (death, GIP, GCI) and support M&A work/TUPE/acquisitions while collaborating with Aon Finance and stakeholders

Key Requirements

•3+ years of previous professional experience
•Extensive knowledge of Group Risk and Healthcare industry
•Experience dealing with claims
•High accuracy and attention to detail with ability to work independently and proactively
•C1 English (written & spoken) and strong stakeholder management/communication skills

Experience:3+ yearsHealthcareInsuranceClaimsRenewalsGroup Risk

Skills:OwnershipAttention to detailIndependenceProactive mindsetStakeholder managementCommunicationListeningOrganizationAdaptability

Languages:English

Tech Stack:Microsoft ExcelRisk Forecaster

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon