Account Manager, Enterprise

Braze
Sydney
Full timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Relationship building","Negotiation","Communication","Presentation","Organizational discipline"]

Own commercial strategy for Braze’s largest enterprise customers in ANZ, driving renewal, retention, and multi-year expansion. Build and sustain C-suite and functional relationships, coordinate cross-functional teams for joint account plans and executive business reviews, and lead complex negotiations through procurement processes. Translate usage and maturity insights into expansion business cases, monitor retention risk, and manage forecasts while balancing virtual and in-person customer engagement with occasional international travel.

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Braze
Braze
4 days ago

Account Manager, Enterprise

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Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Own commercial strategy for Braze’s largest enterprise customers in ANZ, driving renewal, retention, and multi-year expansion. Build and sustain C-suite and functional relationships, coordinate cross-functional teams for joint account plans and executive business reviews, and lead complex negotiations through procurement processes. Translate usage and maturity insights into expansion business cases, monitor retention risk, and manage forecasts while balancing virtual and in-person customer engagement with occasional international travel.
Location: Sydney
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own commercial strategy and performance for an enterprise customer portfolio in ANZ, with accountability for renewal, expansion, and long-term revenue growth.
  • •Build and sustain C-suite and functional leadership relationships, positioning Braze as a strategic partner.
  • •Coordinate cross-functional account plans and executive business reviews with Customer Success, Solutions Consulting, Services, and Partners to connect Braze performance to business outcomes.
  • •Lead complex commercial negotiations (multi-year, multi-product, consumption-based) with Deal Desk, Legal, and Finance through formal procurement processes.
  • •Manage retention risk using account health and adoption signals, build expansion business cases from usage and maturity insights, and maintain accurate renewal/expansion forecasts.
Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveLearning BudgetEquity

Key Requirements

  • •8+ years of progressive experience in SaaS sales, account management, or similar, with demonstrated revenue, retention, and strategic value outcomes for enterprise customers.
  • •5+ years owning complex enterprise relationships end to end, including renewal, upsell, and expansion across multi-product, multi-brand, or multi-region portfolios.
  • •Experience negotiating multi-year enterprise agreements through procurement, legal, and finance, including consumption-based structures and commercial restructures.
  • •Proven ability to influence at C-suite level and grow enterprise accounts with value-based selling.
  • •Strong commercial and financial fluency to build ROI/value cases that hold up to executive scrutiny.
Experience:8+ yearsSaaSEnterpriseMartechAdtechCX
Skills:Relationship buildingNegotiationCommunicationPresentationOrganizational discipline
Tech Stack:CRMMarketing automationCustomer analyticsEmail marketingContent marketing

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn