Salesforce

3 weeks ago

Senior Software Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Innovate, maintain, and monitor Salesforce’s massive-scale voice infrastructure within the Service Cloud organization. Deploy and operate large-scale, multi-region voice services, proactively set up alerting/monitoring, plan capacity for traffic surges, and troubleshoot real-time voice quality and signaling issues. Partner with stakeholders, external VoIP/PSTN carriers, and vendors, and support customer voice-related infrastructure and quality needs.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Innovate, maintain, and monitor Salesforce’s large-scale voice infrastructure for Service Cloud, including Voice.
•Deploy, maintain, and monitor voice infrastructure services across the globe and provide customer support for voice infrastructure and quality issues.
•Configure and operate voice infrastructure components (e.g., SBCs, SIP trunking, codec negotiation) and use standard tools to monitor and maintain systems.
•Set up comprehensive alerting and monitoring for voice infrastructure, including call quality issues, and proactively monitor them.
•Plan and conduct voice infrastructure maintenance without disruption to customer traffic, and troubleshoot voice-related issues (call setup, QoS, jitter, call drops, SIP errors).

Pay and Benefits

Salary: USD 117,200 - 223,900 annually

Perks:MedicalDentalVisionHealth InsuranceParental LeaveLife InsuranceDisability Insurance401kEquity

Key Requirements

•A related technical degree is required.
•5+ years supporting large-scale voice infrastructure deployments in public clouds.
•Hands-on voice operations experience in multi-region, enterprise-scale infrastructure.
•Hands-on experience with real-time communications (PSTN, SIP, VoIP) and operating a 24/7 voice system at scale with SLA 4+ 9s availability.
•Hands-on expertise troubleshooting voice issues (call setup, QoS, jitter, call drops, SIP 4XX/5XX) and configuring SBC/SIP trunking, plus proactive alerting/monitoring.

Experience:5+ yearsPublic cloudsReal-time communicationsMulti-region infrastructureEnterprise-scale infrastructure

Skills:CommunicationProblem-solvingAnalytical thinkingOrganizational skillsAdaptability

Tech Stack:PythonAI/MLAI-driven anomaly detectionPredictive alertingConversational AIAI transcriptionSentiment analysisSalesforce EinsteinReal-time call analysisSalesforce Service Cloud VoicePSTNSIPVoIPSBCCodec negotiationSLASIP trunkingDeep packet inspectionSIP ladder analysisSTIR/SHAKEN

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

3 weeks ago

Senior Software Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Innovate, maintain, and monitor Salesforce’s large-scale voice infrastructure for Service Cloud, including Voice.
•Deploy, maintain, and monitor voice infrastructure services across the globe and provide customer support for voice infrastructure and quality issues.
•Configure and operate voice infrastructure components (e.g., SBCs, SIP trunking, codec negotiation) and use standard tools to monitor and maintain systems.
•Set up comprehensive alerting and monitoring for voice infrastructure, including call quality issues, and proactively monitor them.
•Plan and conduct voice infrastructure maintenance without disruption to customer traffic, and troubleshoot voice-related issues (call setup, QoS, jitter, call drops, SIP errors).

Pay and Benefits

Salary: USD 117,200 - 223,900 annually

Perks:MedicalDentalVisionHealth InsuranceParental LeaveLife InsuranceDisability Insurance401kEquity

Key Requirements

•A related technical degree is required.
•5+ years supporting large-scale voice infrastructure deployments in public clouds.
•Hands-on voice operations experience in multi-region, enterprise-scale infrastructure.
•Hands-on experience with real-time communications (PSTN, SIP, VoIP) and operating a 24/7 voice system at scale with SLA 4+ 9s availability.
•Hands-on expertise troubleshooting voice issues (call setup, QoS, jitter, call drops, SIP 4XX/5XX) and configuring SBC/SIP trunking, plus proactive alerting/monitoring.

Experience:5+ yearsPublic cloudsReal-time communicationsMulti-region infrastructureEnterprise-scale infrastructure

Skills:CommunicationProblem-solvingAnalytical thinkingOrganizational skillsAdaptability

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor